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    OpenPhone Integrations
    Zendesk Integrations

    Telephony • SMS marketing

    OpenPhone and Zendesk integration

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    How Albato works

    With Albato, you can easily integrate Zendesk with OpenPhone using an intuitive no-code builder. Whether you want to sync Zendesk with OpenPhone or connect Zendesk to OpenPhone, our platform makes it simple.

    How to Connect OpenPhone to Zendesk

    Create powerful OpenPhone integration with Zendesk in just a few simple steps.

    STEP 1

    Connect OpenPhone to Zendesk

    To connect Zendesk to OpenPhone, log in to Albato, select both apps, and follow the easy setup prompts. Integrate OpenPhone with Zendesk with just a few clicks!

    OpenPhone {targetApp} integration

    OpenPhone

    Select a Trigger

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    STEP 2

    Create workflow for Zendesk and OpenPhone integration

    Decide what happens when you sync OpenPhone with Zendesk—set up triggers in one app to automatically initiate actions in the other.

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    Trigger

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    Zendesk {targetApp} integrationCheck

    Action

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    STEP 3

    Sync OpenPhone with Zendesk data

    Select which data to transfer when you integrate Zendesk with OpenPhone—customize how your apps exchange information.

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    Synс data

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    Integrate OpenPhone with Zendesk now!

    Start FREE 7-day trial to connect Zendesk to OpenPhone and unlock all premium features!

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    Triggers and actions for Zendesk and OpenPhone integration

    In OpenPhone and Zendesk integration triggers start workflows when something happens, while actions make changes in response.

    Triggers 7

    OpenPhone {targetApp} integration

    Message delivered

    Triggers

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    OpenPhone {targetApp} integration

    Message received

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    OpenPhone {targetApp} integration

    Create Contact

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    OpenPhone {targetApp} integration

    Send a text message

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    Zendesk {targetApp} integration

    New user

    Actions

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    Zendesk {targetApp} integration

    New ticket

    Actions

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    Make your integration smarter with AI

    Enhance your Zendesk and OpenPhone integration using AI. Extract, condense, and transform your data with top AI models such as OpenAI, Claude AI, Jasper AI and more.

    Integrate Zendesk with OpenPhone to harness the power of automation!

    With over 800 integrations on Albato including the ability to sync Zendesk with OpenPhone, you can streamline your tools into one cohesive system, maximizing your team's productivity.

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    Connect OpenPhone to Zendesk to link essential parts of your business

    When you connect OpenPhone to Zendesk, you can automate processes for any business size or industry. Here's how different companies integrate OpenPhone with Zendesk using Albato.

  • CheckNew lead submits form
    App Integration
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  • CheckCreate New Contact
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  • Check сompany size
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    • Never miss a lead or deal again!

    Automate your entire lead journey from the first contact to the closed deal. While competitors lose prospects in routine tasks, your team will stay ahead by handling every lead—even during peak times.

    Zendesk integration with OpenPhone

    OpenPhone integrations

    OpenPhone

    Categories

    • Telephony
    • SMS marketing

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    Learn how to connect Zendesk to OpenPhone

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    Frequently asked questions about OpenPhone and Zendesk Integration

    Why is Albato the best alternative to Zapier for integrating OpenPhone and Zendesk?

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    Albato is the best alternative to Zapier because it’s about 30% cheaper, making it perfect for small businesses, startups, and entrepreneurs who want to save money on automation tools. Unlike other automation platforms, Albato has preserved its original no-code approach, so you don’t need any technical skills to set up automations between OpenPhone and Zendesk. It’s super easy to use, and you can create powerful workflows without the hassle.

    What really sets Albato apart is its excellent customer support — you get real people helping you, no matter which plan you’re on. So if you're looking for a more affordable, user-friendly solution for integrating OpenPhone and Zendesk, Albato is the way to go!

    Does OpenPhone integrate with Zendesk on the free plan?

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    Yes, you can integrate OpenPhone with Zendesk using Albato's free plan. Upon registration, you receive a 7-day trial with full access to all features, allowing you to set up and test your Zendesk and OpenPhone integration without limitations. After the trial, the free plan provides 100 transactions and up to 5 active automations, enabling you to maintain your OpenPhone Zendesk integration at no cost.

    How to connect Zendesk to OpenPhone for scheduled syncs?

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    To sync Zendesk with OpenPhone on a scheduled basis, Albato offers flexible scheduling options for your integrations. Whether you need data synchronization or workflow triggers at specific times, days of the week, or custom intervals, you can achieve this easily using API triggers. Simply configure the “Set Schedule” option to define the desired frequency—hourly, on specific weekdays, on selected days of the month, or through a fully customized schedule. Additionally, Albato provides the Scheduled Trigger, which allows you to activate your scenario according to your personalized timetable. This makes OpenPhone integration with Zendesk seamless and tailored to your specific needs.

    Does OpenPhone integrate with Zendesk in real time?

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    Yes, OpenPhone integrates with Zendesk in real time using Albato's flexible trigger system. This system supports two types of triggers: Webhook Triggers and API Triggers.
    Webhook Triggers: These triggers activate your OpenPhone integration with Zendesk instantly when a specified event occurs in the source application. They enable immediate data transfer and real-time synchronization between your applications.
    API Triggers: These triggers poll your system for new events at regular intervals—every 15 minutes, 10 minutes, or as frequently as every minute, depending on your subscription plan. While not instantaneous, they provide near real-time OpenPhone and Zendesk integration.
    You can identify the type of trigger by specific icons during the automation setup process in Albato. This allows you to choose the most suitable method for your Zendesk integration with OpenPhone, ensuring your workflows operate according to your requirements.

    How to connect OpenPhone to Zendesk?

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    Setting up an integration between OpenPhone and Zendesk on Albato is simple and requires no technical skills. Just follow these steps:
    1. Log in to your Albato account. If you don’t have one yet, sign up — it's quick and easy.
    2. Go to the Integrations section and select OpenPhone and Zendesk from the list of available apps.
    3. Choose triggers and actions. You’ll need to define an event in OpenPhone (the trigger) that will cause an action in Zendesk, such as sending data or creating an entry.
    4. Map the fields. Use Albato’s data mapping tool to match specific fields between OpenPhone and Zendesk, ensuring accurate data transfer.
    Once the integration is live, data will flow seamlessly between OpenPhone and Zendesk, automating your workflows and saving you time.

    How to connect OpenPhone to Zendesk to sync historical data?

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    To sync OpenPhone with Zendesk and transfer historical data, Albato provides a dedicated Migration Mode. This feature allows you to retrieve and send data from past periods, unlike real-time synchronization, which triggers automation only for new events occurring after setup.
    With Migration Mode, you can configure the transfer of data from any desired timeframe—whether for all historical records or through periodic migrations. To check if Migration Mode is available for your Zendesk integration with OpenPhone, log in to your Albato account, select the trigger event for your app, and look for the Migration Mode icon. If it's not visible or you need further clarification, feel free to contact our customer support team for assistance.

    How to connect Zendesk to OpenPhone for two-way synchronization?

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    To integrate Zendesk with OpenPhone for two-way synchronization, Albato uses a system of triggers and actions. You can link OpenPhone to Zendesk by setting up two separate automations. The first automation sent data from OpenPhone to Zendesk. For instance, when a record is created or updated in OpenPhone, the automation ensures the changes are reflected in Zendesk. The second automation works in reverse, updating OpenPhone when changes occur in Zendesk.
    To avoid infinite loops or duplicate updates, apply filters—such as updating only when specific data changes—and use unique record identifiers. This approach ensures seamless Zendesk OpenPhone integration and keeps your data consistent across both platforms.

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