logo main
  • En
    English
    Portuguese
    Spanish
    • Log inGet started free
    ServiceNow Integrations
    Zendesk Integrations

    ServiceNow and Zendesk integration

    Connect this app...
    With this one!
    Try this integration!7-Day free trial
    hero
    SOC 2 Type 2
    #1 product of the day

    The safety of your data is our top priority!

    • heroSecurity
    • heroProcessing integrity
    • heroConfidentiality
    • heroPrivacy
    Leader WinterBest ResultsBest UsabilityUsers Love Us

    Trusted by over 110,000 users

    Albato is rated 4.6/ 5 stars on 320+ G2 reviews.

    How Albato works

    With Albato, you can easily integrate Zendesk with ServiceNow using an intuitive no-code builder. Whether you want to sync Zendesk with ServiceNow or connect Zendesk to ServiceNow, our platform makes it simple.

    How to Connect ServiceNow to Zendesk

    Create powerful ServiceNow integration with Zendesk in just a few simple steps.

    STEP 1

    Connect ServiceNow to Zendesk

    To connect Zendesk to ServiceNow, log in to Albato, select both apps, and follow the easy setup prompts. Integrate ServiceNow with Zendesk with just a few clicks!

    ServiceNow {targetApp} integration

    ServiceNow

    Select a Trigger

    Down
    STEP 2

    Create workflow for Zendesk and ServiceNow integration

    Decide what happens when you sync ServiceNow with Zendesk—set up triggers in one app to automatically initiate actions in the other.

    ServiceNow {targetApp} integrationArrow

    Trigger

    Arrow
    Down
    Zendesk {targetApp} integrationCheck

    Action

    Down
    STEP 3

    Sync ServiceNow with Zendesk data

    Select which data to transfer when you integrate Zendesk with ServiceNow—customize how your apps exchange information.

    Check

    Synс data

    Check

    Synс data

    Check

    Synс data

    Integrate ServiceNow with Zendesk now!

    Start FREE 7-day trial to connect Zendesk to ServiceNow and unlock all premium features!

    Try this integration!7-Day free trial
    Background

    Triggers and actions for Zendesk and ServiceNow integration

    In ServiceNow and Zendesk integration triggers start workflows when something happens, while actions make changes in response.

    Triggers 2

    ServiceNow {targetApp} integration

    New Record

    Triggers

    Try ServiceNow integrations!
    ServiceNow {targetApp} integration

    Update Record

    Triggers

    Try ServiceNow integrations!

    Actions 8

    ServiceNow {targetApp} integration

    Create record

    Actions

    Try ServiceNow integrations!
    ServiceNow {targetApp} integration

    Custom API request

    Actions

    Try ServiceNow integrations!
    Zendesk {targetApp} integration

    New user

    Actions

    Try Zendesk integrations!
    Zendesk {targetApp} integration

    New ticket

    Actions

    Try Zendesk integrations!
    OpenAI Integrations
    Anthropic AI Integrations
    Jasper Integrations
    Gemini Integrations
    Paints Integrations
    Writesonic Integrations
    ServiceNow Integrations
    Zendesk Integrations

    Make your integration smarter with AI

    Enhance your Zendesk and ServiceNow integration using AI. Extract, condense, and transform your data with top AI models such as OpenAI, Claude AI, Jasper AI and more.

    Background

    Start with ServiceNow and Zendesk integration templates!

      Integrate Zendesk with ServiceNow to harness the power of automation!

      With over 800 integrations on Albato including the ability to sync Zendesk with ServiceNow, you can streamline your tools into one cohesive system, maximizing your team's productivity.

      Try this integration

      7-Day free trial!

      Connect ServiceNow to Zendesk to link essential parts of your business

      When you connect ServiceNow to Zendesk, you can automate processes for any business size or industry. Here's how different companies integrate ServiceNow with Zendesk using Albato.

    • CheckNew lead submits form
      App Integration
      App Integration
      App Integration
    • CheckCreate New Contact
      App Integration
      App Integration
      App Integration
    • Check сompany size
    • CheckSend a welcome message
      App Integration
      App Integration
      App Integration

      • Never miss a lead or deal again!

      Automate your entire lead journey from the first contact to the closed deal. While competitors lose prospects in routine tasks, your team will stay ahead by handling every lead—even during peak times.

      Zendesk integration with ServiceNow

      ServiceNow integrations

      ServiceNow

      Categories

      • Databases

      Alternative Apps

      Google BigQuery integrations
      Google Sheets integrations
      Airtable integrations
      Albato Storage integrations
      ClickHouse integrations
      Knack integrations
      Microsoft Excel integrations
      MySQL integrations
      Zendesk integrations

      Zendesk

      Categories

      • Help Desk

      Alternative Apps

      Documentero integrations
      FMX integrations
      Freshworks (Freshdesk) integrations
      Help Scout integrations
      HelpDeskEddy integrations
      Vivantio integrations
      Zoho Desk integrations
      JivoChat (JivoSite) integrations

      Great Zapier Replacement

      author-image

      I like Albato for the following reasons: Intuitive Interface - The interface is understandable. Extensive App Librar...

      Albato is a Productive way to Manage and Automate Tasks

      author-image

      Albato offers seamless integration with SuiteDash, OpenAI, Synthesia, Writesonic, Facebook Groups, Discord...

      Super easy platform for automations

      author-image

      Super easy platform for automations

      A tool which is best fit for Automation newbie!

      author-image

      The integration of Slack and Calendly has been a game-changer for our team, allowing us to efficiently close more deals...

      A great tool to automate other tools

      author-image

      I like the various internal tools like Delays, Find and replace, JSON parser, Date and number formatting, etc. Because it is a new tool on the mark...

      A good alternative to Make and IFTT

      author-image

      I like the prices they are really cheap compared to the other companies. The support team and the documentation is on point. The UI and the automations possible are what I love most about Albato.

      See all reviews for G2review link

      Learn how to connect Zendesk to ServiceNow

      previous
      next

      Frequently asked questions about ServiceNow and Zendesk Integration

      Why is Albato the best alternative to Zapier for integrating ServiceNow and Zendesk?
      collapsed
      Albato is the best alternative to Zapier because it’s about 30% cheaper, making it perfect for small businesses, startups, and entrepreneurs who want to save money on automation tools. Unlike other automation platforms, Albato has preserved its original no-code approach, so you don’t need any technical skills to set up automations between ServiceNow and Zendesk. It’s super easy to use, and you can create powerful workflows without the hassle.

      What really sets Albato apart is its excellent customer support — you get real people helping you, no matter which plan you’re on. So if you're looking for a more affordable, user-friendly solution for integrating ServiceNow and Zendesk, Albato is the way to go!
      Does ServiceNow integrate with Zendesk on the free plan?
      collapsed
      Yes, you can integrate ServiceNow with Zendesk using Albato's free plan. Upon registration, you receive a 7-day trial with full access to all features, allowing you to set up and test your Zendesk and ServiceNow integration without limitations. After the trial, the free plan provides 100 transactions and up to 5 active automations, enabling you to maintain your ServiceNow Zendesk integration at no cost.
      How to connect Zendesk to ServiceNow for scheduled syncs?
      collapsed
      To sync Zendesk with ServiceNow on a scheduled basis, Albato offers flexible scheduling options for your integrations. Whether you need data synchronization or workflow triggers at specific times, days of the week, or custom intervals, you can achieve this easily using API triggers. Simply configure the “Set Schedule” option to define the desired frequency—hourly, on specific weekdays, on selected days of the month, or through a fully customized schedule. Additionally, Albato provides the Scheduled Trigger, which allows you to activate your scenario according to your personalized timetable. This makes ServiceNow integration with Zendesk seamless and tailored to your specific needs.
      Does ServiceNow integrate with Zendesk in real time?
      collapsed
      Yes, ServiceNow integrates with Zendesk in real time using Albato's flexible trigger system. This system supports two types of triggers: Webhook Triggers and API Triggers.
      Webhook Triggers: These triggers activate your ServiceNow integration with Zendesk instantly when a specified event occurs in the source application. They enable immediate data transfer and real-time synchronization between your applications.
      API Triggers: These triggers poll your system for new events at regular intervals—every 15 minutes, 10 minutes, or as frequently as every minute, depending on your subscription plan. While not instantaneous, they provide near real-time ServiceNow and Zendesk integration.
      You can identify the type of trigger by specific icons during the automation setup process in Albato. This allows you to choose the most suitable method for your Zendesk integration with ServiceNow, ensuring your workflows operate according to your requirements.
      How to connect ServiceNow to Zendesk?
      collapsed
      Setting up an integration between ServiceNow and Zendesk on Albato is simple and requires no technical skills. Just follow these steps:
      1. Log in to your Albato account. If you don’t have one yet, sign up — it's quick and easy.
      2. Go to the Integrations section and select ServiceNow and Zendesk from the list of available apps.
      3. Choose triggers and actions. You’ll need to define an event in ServiceNow (the trigger) that will cause an action in Zendesk, such as sending data or creating an entry.
      4. Map the fields. Use Albato’s data mapping tool to match specific fields between ServiceNow and Zendesk, ensuring accurate data transfer.
      Once the integration is live, data will flow seamlessly between ServiceNow and Zendesk, automating your workflows and saving you time.
      How to connect ServiceNow to Zendesk to sync historical data?
      collapsed
      To sync ServiceNow with Zendesk and transfer historical data, Albato provides a dedicated Migration Mode. This feature allows you to retrieve and send data from past periods, unlike real-time synchronization, which triggers automation only for new events occurring after setup.
      With Migration Mode, you can configure the transfer of data from any desired timeframe—whether for all historical records or through periodic migrations. To check if Migration Mode is available for your Zendesk integration with ServiceNow, log in to your Albato account, select the trigger event for your app, and look for the Migration Mode icon. If it's not visible or you need further clarification, feel free to contact our customer support team for assistance.
      How to connect Zendesk to ServiceNow for two-way synchronization?
      collapsed
      To integrate Zendesk with ServiceNow for two-way synchronization, Albato uses a system of triggers and actions. You can link ServiceNow to Zendesk by setting up two separate automations. The first automation sent data from ServiceNow to Zendesk. For instance, when a record is created or updated in ServiceNow, the automation ensures the changes are reflected in Zendesk. The second automation works in reverse, updating ServiceNow when changes occur in Zendesk.
      To avoid infinite loops or duplicate updates, apply filters—such as updating only when specific data changes—and use unique record identifiers. This approach ensures seamless Zendesk ServiceNow integration and keeps your data consistent across both platforms.

      Build your integration for free!

      Get started