Integrate Freshworks (Freshdesk) with VTEX

Connect Freshworks (Freshdesk) to VTEX with no code

Albato enables seamless integration between Freshworks (Freshdesk) and VTEX, streamlining the connection between customer service and ecommerce operations. Albato is a dynamic platform that simplifies the automation of workflows and integration of various applications. It provides an easy-to-use automation builder, allowing users to connect apps without needing deep technical knowledge. In Albato, integrations revolve around triggers and actions. Triggers are the events that start an automation, while actions are the tasks executed in response. For example, an integration between Freshworks and VTEX could be arranged such that when an "Order Created" event occurs in VTEX (trigger), a corresponding "Create Ticket" action is initiated in Freshdesk. This ensures that every new order placed in your VTEX store automatically generates a support ticket in Freshdesk, enabling your customer service team to proactively address any potential issues or queries. This integration not only enhances customer satisfaction but also optimizes the efficiency of handling orders and support tickets.


  • Help Desk
  • CRM & ERP systems

How it works

With Albato, you can easily integrate your applications into automated workflows using an intuitive builder, without the need for coding knowledge.

  • 1

    Connect your apps to Albato. It's quick, taking only 5 minutes, and totally safe.

  • 2

    Select the app and event that will trigger your integration, or set up a schedule as you prefer.

  • 3

    Select the actions to be performed and the data you wish to send once your integration is started.

  • 4

    That's it, it's done

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I like Albato for the following reasons: Intuitive Interface — The interface is pretty easy to use and easily understandable. Extensive App Library — Albato offers a good set of Apps to intergrate, especially all the commonly used ones. Customization Options - Can customize the workflows easily. Real-time Monitoring — We are able to monitor the automation in real time very effectively.

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