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    Jira Service Management Integrations
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    Jira Service Management and ServiceNow integration

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    How Albato works

    With Albato, you can easily integrate ServiceNow with Jira Service Management using an intuitive no-code builder. Whether you want to sync ServiceNow with Jira Service Management or connect ServiceNow to Jira Service Management, our platform makes it simple.

    How to Connect Jira Service Management to ServiceNow

    Create powerful Jira Service Management integration with ServiceNow in just a few simple steps.

    STEP 1

    Connect Jira Service Management to ServiceNow

    To connect ServiceNow to Jira Service Management, log in to Albato, select both apps, and follow the easy setup prompts. Integrate Jira Service Management with ServiceNow with just a few clicks!

    Jira Service Management {targetApp} integration

    Jira Service Management

    Select a Trigger

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    STEP 2

    Create workflow for ServiceNow and Jira Service Management integration

    Decide what happens when you sync Jira Service Management with ServiceNow—set up triggers in one app to automatically initiate actions in the other.

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    Trigger

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    ServiceNow {targetApp} integrationCheck

    Action

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    STEP 3

    Sync Jira Service Management with ServiceNow data

    Select which data to transfer when you integrate ServiceNow with Jira Service Management—customize how your apps exchange information.

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    Integrate Jira Service Management with ServiceNow now!

    Start FREE 7-day trial to connect ServiceNow to Jira Service Management and unlock all premium features!

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    Triggers and actions for ServiceNow and Jira Service Management integration

    In Jira Service Management and ServiceNow integration triggers start workflows when something happens, while actions make changes in response.

    Triggers 8

    Actions 9

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    When you connect Jira Service Management to ServiceNow, you can automate processes for any business size or industry. Here's how different companies integrate Jira Service Management with ServiceNow using Albato.

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    ServiceNow integration with Jira Service Management

    Jira Service Management integrations

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    Learn how to connect ServiceNow to Jira Service Management

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    Frequently asked questions about Jira Service Management and ServiceNow Integration

    Why is Albato the best alternative to Zapier for integrating Jira Service Management and ServiceNow?

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    Albato is the best alternative to Zapier because it’s about 30% cheaper, making it perfect for small businesses, startups, and entrepreneurs who want to save money on automation tools. Unlike other automation platforms, Albato has preserved its original no-code approach, so you don’t need any technical skills to set up automations between Jira Service Management and ServiceNow. It’s super easy to use, and you can create powerful workflows without the hassle.

    What really sets Albato apart is its excellent customer support — you get real people helping you, no matter which plan you’re on. So if you're looking for a more affordable, user-friendly solution for integrating Jira Service Management and ServiceNow, Albato is the way to go!

    Does Jira Service Management integrate with ServiceNow on the free plan?

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    Yes, you can integrate Jira Service Management with ServiceNow using Albato's free plan. Upon registration, you receive a 7-day trial with full access to all features, allowing you to set up and test your ServiceNow and Jira Service Management integration without limitations. After the trial, the free plan provides 100 transactions and up to 5 active automations, enabling you to maintain your Jira Service Management ServiceNow integration at no cost.

    How to connect ServiceNow to Jira Service Management for scheduled syncs?

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    To sync ServiceNow with Jira Service Management on a scheduled basis, Albato offers flexible scheduling options for your integrations. Whether you need data synchronization or workflow triggers at specific times, days of the week, or custom intervals, you can achieve this easily using API triggers. Simply configure the “Set Schedule” option to define the desired frequency—hourly, on specific weekdays, on selected days of the month, or through a fully customized schedule. Additionally, Albato provides the Scheduled Trigger, which allows you to activate your scenario according to your personalized timetable. This makes Jira Service Management integration with ServiceNow seamless and tailored to your specific needs.

    Does Jira Service Management integrate with ServiceNow in real time?

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    Yes, Jira Service Management integrates with ServiceNow in real time using Albato's flexible trigger system. This system supports two types of triggers: Webhook Triggers and API Triggers.
    Webhook Triggers: These triggers activate your Jira Service Management integration with ServiceNow instantly when a specified event occurs in the source application. They enable immediate data transfer and real-time synchronization between your applications.
    API Triggers: These triggers poll your system for new events at regular intervals—every 15 minutes, 10 minutes, or as frequently as every minute, depending on your subscription plan. While not instantaneous, they provide near real-time Jira Service Management and ServiceNow integration.
    You can identify the type of trigger by specific icons during the automation setup process in Albato. This allows you to choose the most suitable method for your ServiceNow integration with Jira Service Management, ensuring your workflows operate according to your requirements.

    How to connect Jira Service Management to ServiceNow?

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    Setting up an integration between Jira Service Management and ServiceNow on Albato is simple and requires no technical skills. Just follow these steps:
    1. Log in to your Albato account. If you don’t have one yet, sign up — it's quick and easy.
    2. Go to the Integrations section and select Jira Service Management and ServiceNow from the list of available apps.
    3. Choose triggers and actions. You’ll need to define an event in Jira Service Management (the trigger) that will cause an action in ServiceNow, such as sending data or creating an entry.
    4. Map the fields. Use Albato’s data mapping tool to match specific fields between Jira Service Management and ServiceNow, ensuring accurate data transfer.
    Once the integration is live, data will flow seamlessly between Jira Service Management and ServiceNow, automating your workflows and saving you time.

    How to connect Jira Service Management to ServiceNow to sync historical data?

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    To sync Jira Service Management with ServiceNow and transfer historical data, Albato provides a dedicated Migration Mode. This feature allows you to retrieve and send data from past periods, unlike real-time synchronization, which triggers automation only for new events occurring after setup.
    With Migration Mode, you can configure the transfer of data from any desired timeframe—whether for all historical records or through periodic migrations. To check if Migration Mode is available for your ServiceNow integration with Jira Service Management, log in to your Albato account, select the trigger event for your app, and look for the Migration Mode icon. If it's not visible or you need further clarification, feel free to contact our customer support team for assistance.

    How to connect ServiceNow to Jira Service Management for two-way synchronization?

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    To integrate ServiceNow with Jira Service Management for two-way synchronization, Albato uses a system of triggers and actions. You can link Jira Service Management to ServiceNow by setting up two separate automations. The first automation sent data from Jira Service Management to ServiceNow. For instance, when a record is created or updated in Jira Service Management, the automation ensures the changes are reflected in ServiceNow. The second automation works in reverse, updating Jira Service Management when changes occur in ServiceNow.
    To avoid infinite loops or duplicate updates, apply filters—such as updating only when specific data changes—and use unique record identifiers. This approach ensures seamless ServiceNow Jira Service Management integration and keeps your data consistent across both platforms.

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