logo main
  • En
    English
    Portuguese
    Spanish
    • Log inGet started free
    Freshworks (Freshdesk) Integrations
    Twilio Integrations

    Freshworks (Freshdesk) and Twilio integration

    Connect this app...
    With this one!
    Try this integration!7-Day free trial
    hero
    SOC 2 Type 2
    #1 product of the day

    The safety of your data is our top priority!

    • heroSecurity
    • heroProcessing integrity
    • heroConfidentiality
    • heroPrivacy
    Leader WinterBest ResultsBest UsabilityUsers Love Us

    Trusted by over 110,000 users

    Albato is rated 4.6/ 5 stars on 320+ G2 reviews.

    How Albato works

    With Albato, you can easily integrate Twilio with Freshworks (Freshdesk) using an intuitive no-code builder. Whether you want to sync Twilio with Freshworks (Freshdesk) or connect Twilio to Freshworks (Freshdesk), our platform makes it simple.

    How to Connect Freshworks (Freshdesk) to Twilio

    Create powerful Freshworks (Freshdesk) integration with Twilio in just a few simple steps.

    STEP 1

    Connect Freshworks (Freshdesk) to Twilio

    To connect Twilio to Freshworks (Freshdesk), log in to Albato, select both apps, and follow the easy setup prompts. Integrate Freshworks (Freshdesk) with Twilio with just a few clicks!

    Freshworks (Freshdesk) {targetApp} integration

    Freshworks (Freshdesk)

    Select a Trigger

    Down
    STEP 2

    Create workflow for Twilio and Freshworks (Freshdesk) integration

    Decide what happens when you sync Freshworks (Freshdesk) with Twilio—set up triggers in one app to automatically initiate actions in the other.

    Freshworks (Freshdesk) {targetApp} integrationArrow

    Trigger

    Arrow
    Down
    Twilio {targetApp} integrationCheck

    Action

    Down
    STEP 3

    Sync Freshworks (Freshdesk) with Twilio data

    Select which data to transfer when you integrate Twilio with Freshworks (Freshdesk)—customize how your apps exchange information.

    Check

    Synс data

    Check

    Synс data

    Check

    Synс data

    Integrate Freshworks (Freshdesk) with Twilio now!

    Start FREE 7-day trial to connect Twilio to Freshworks (Freshdesk) and unlock all premium features!

    Try this integration!7-Day free trial
    Background

    Triggers and actions for Twilio and Freshworks (Freshdesk) integration

    In Freshworks (Freshdesk) and Twilio integration triggers start workflows when something happens, while actions make changes in response.

    Triggers 8

    Actions 16

    Freshworks (Freshdesk) {targetApp} integration

    Create a Contact

    Actions

    Try Freshworks (Freshdesk) integrations!
    Freshworks (Freshdesk) {targetApp} integration

    Find Contact by ID

    Actions

    Try Freshworks (Freshdesk) integrations!
    Twilio {targetApp} integration

    Send SMS

    Actions

    Try Twilio integrations!
    Twilio {targetApp} integration

    Make an outbound call to a phone number

    Actions

    Try Twilio integrations!
    OpenAI Integrations
    Anthropic AI Integrations
    Jasper Integrations
    Gemini Integrations
    Paints Integrations
    Writesonic Integrations
    Freshworks (Freshdesk) Integrations
    Twilio Integrations

    Make your integration smarter with AI

    Enhance your Twilio and Freshworks (Freshdesk) integration using AI. Extract, condense, and transform your data with top AI models such as OpenAI, Claude AI, Jasper AI and more.

    Background

    Start with Freshworks (Freshdesk) and Twilio integration templates!

      Integrate Twilio with Freshworks (Freshdesk) to harness the power of automation!

      With over 800 integrations on Albato including the ability to sync Twilio with Freshworks (Freshdesk), you can streamline your tools into one cohesive system, maximizing your team's productivity.

      Try this integration

      7-Day free trial!

      Connect Freshworks (Freshdesk) to Twilio to link essential parts of your business

      When you connect Freshworks (Freshdesk) to Twilio, you can automate processes for any business size or industry. Here's how different companies integrate Freshworks (Freshdesk) with Twilio using Albato.

    • CheckNew lead submits form
      App Integration
      App Integration
      App Integration
    • CheckCreate New Contact
      App Integration
      App Integration
      App Integration
    • Check сompany size
    • CheckSend a welcome message
      App Integration
      App Integration
      App Integration

      • Never miss a lead or deal again!

      Automate your entire lead journey from the first contact to the closed deal. While competitors lose prospects in routine tasks, your team will stay ahead by handling every lead—even during peak times.

      Twilio integration with Freshworks (Freshdesk)

      Freshworks (Freshdesk) integrations

      Freshworks (Freshdesk)

      Categories

      • Help Desk

      Alternative Apps

      Documentero integrations
      FMX integrations
      Freshworks (Freshdesk) integrations
      Help Scout integrations
      HelpDeskEddy integrations
      Vivantio integrations
      Zoho Desk integrations
      JivoChat (JivoSite) integrations
      Twilio integrations

      Twilio

      Categories

      • SMS marketing

      Alternative Apps

      Beeline Business integrations
      Bird integrations
      Chategy integrations
      ClickSend SMS integrations
      Facilita Móvel integrations
      LocaSMS integrations
      Nvoip integrations
      Octopush integrations

      Great Zapier Replacement

      author-image

      I like Albato for the following reasons: Intuitive Interface - The interface is understandable. Extensive App Librar...

      Albato is a Productive way to Manage and Automate Tasks

      author-image

      Albato offers seamless integration with SuiteDash, OpenAI, Synthesia, Writesonic, Facebook Groups, Discord...

      Super easy platform for automations

      author-image

      Super easy platform for automations

      A tool which is best fit for Automation newbie!

      author-image

      The integration of Slack and Calendly has been a game-changer for our team, allowing us to efficiently close more deals...

      A great tool to automate other tools

      author-image

      I like the various internal tools like Delays, Find and replace, JSON parser, Date and number formatting, etc. Because it is a new tool on the mark...

      A good alternative to Make and IFTT

      author-image

      I like the prices they are really cheap compared to the other companies. The support team and the documentation is on point. The UI and the automations possible are what I love most about Albato.

      See all reviews for G2review link

      Learn how to connect Twilio to Freshworks (Freshdesk)

      previous
      next

      Frequently asked questions about Freshworks (Freshdesk) and Twilio Integration

      Why is Albato the best alternative to Zapier for integrating Freshworks (Freshdesk) and Twilio?
      collapsed
      Albato is the best alternative to Zapier because it’s about 30% cheaper, making it perfect for small businesses, startups, and entrepreneurs who want to save money on automation tools. Unlike other automation platforms, Albato has preserved its original no-code approach, so you don’t need any technical skills to set up automations between Freshworks (Freshdesk) and Twilio. It’s super easy to use, and you can create powerful workflows without the hassle.

      What really sets Albato apart is its excellent customer support — you get real people helping you, no matter which plan you’re on. So if you're looking for a more affordable, user-friendly solution for integrating Freshworks (Freshdesk) and Twilio, Albato is the way to go!
      Does Freshworks (Freshdesk) integrate with Twilio on the free plan?
      collapsed
      Yes, you can integrate Freshworks (Freshdesk) with Twilio using Albato's free plan. Upon registration, you receive a 7-day trial with full access to all features, allowing you to set up and test your Twilio and Freshworks (Freshdesk) integration without limitations. After the trial, the free plan provides 100 transactions and up to 5 active automations, enabling you to maintain your Freshworks (Freshdesk) Twilio integration at no cost.
      How to connect Twilio to Freshworks (Freshdesk) for scheduled syncs?
      collapsed
      To sync Twilio with Freshworks (Freshdesk) on a scheduled basis, Albato offers flexible scheduling options for your integrations. Whether you need data synchronization or workflow triggers at specific times, days of the week, or custom intervals, you can achieve this easily using API triggers. Simply configure the “Set Schedule” option to define the desired frequency—hourly, on specific weekdays, on selected days of the month, or through a fully customized schedule. Additionally, Albato provides the Scheduled Trigger, which allows you to activate your scenario according to your personalized timetable. This makes Freshworks (Freshdesk) integration with Twilio seamless and tailored to your specific needs.
      Does Freshworks (Freshdesk) integrate with Twilio in real time?
      collapsed
      Yes, Freshworks (Freshdesk) integrates with Twilio in real time using Albato's flexible trigger system. This system supports two types of triggers: Webhook Triggers and API Triggers.
      Webhook Triggers: These triggers activate your Freshworks (Freshdesk) integration with Twilio instantly when a specified event occurs in the source application. They enable immediate data transfer and real-time synchronization between your applications.
      API Triggers: These triggers poll your system for new events at regular intervals—every 15 minutes, 10 minutes, or as frequently as every minute, depending on your subscription plan. While not instantaneous, they provide near real-time Freshworks (Freshdesk) and Twilio integration.
      You can identify the type of trigger by specific icons during the automation setup process in Albato. This allows you to choose the most suitable method for your Twilio integration with Freshworks (Freshdesk), ensuring your workflows operate according to your requirements.
      How to connect Freshworks (Freshdesk) to Twilio?
      collapsed
      Setting up an integration between Freshworks (Freshdesk) and Twilio on Albato is simple and requires no technical skills. Just follow these steps:
      1. Log in to your Albato account. If you don’t have one yet, sign up — it's quick and easy.
      2. Go to the Integrations section and select Freshworks (Freshdesk) and Twilio from the list of available apps.
      3. Choose triggers and actions. You’ll need to define an event in Freshworks (Freshdesk) (the trigger) that will cause an action in Twilio, such as sending data or creating an entry.
      4. Map the fields. Use Albato’s data mapping tool to match specific fields between Freshworks (Freshdesk) and Twilio, ensuring accurate data transfer.
      Once the integration is live, data will flow seamlessly between Freshworks (Freshdesk) and Twilio, automating your workflows and saving you time.
      How to connect Freshworks (Freshdesk) to Twilio to sync historical data?
      collapsed
      To sync Freshworks (Freshdesk) with Twilio and transfer historical data, Albato provides a dedicated Migration Mode. This feature allows you to retrieve and send data from past periods, unlike real-time synchronization, which triggers automation only for new events occurring after setup.
      With Migration Mode, you can configure the transfer of data from any desired timeframe—whether for all historical records or through periodic migrations. To check if Migration Mode is available for your Twilio integration with Freshworks (Freshdesk), log in to your Albato account, select the trigger event for your app, and look for the Migration Mode icon. If it's not visible or you need further clarification, feel free to contact our customer support team for assistance.
      How to connect Twilio to Freshworks (Freshdesk) for two-way synchronization?
      collapsed
      To integrate Twilio with Freshworks (Freshdesk) for two-way synchronization, Albato uses a system of triggers and actions. You can link Freshworks (Freshdesk) to Twilio by setting up two separate automations. The first automation sent data from Freshworks (Freshdesk) to Twilio. For instance, when a record is created or updated in Freshworks (Freshdesk), the automation ensures the changes are reflected in Twilio. The second automation works in reverse, updating Freshworks (Freshdesk) when changes occur in Twilio.
      To avoid infinite loops or duplicate updates, apply filters—such as updating only when specific data changes—and use unique record identifiers. This approach ensures seamless Twilio Freshworks (Freshdesk) integration and keeps your data consistent across both platforms.

      Build your integration for free!

      Get started