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    Freshservice Integrations
    Salesforce Integrations

    Freshservice and Salesforce integration

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    How Albato works

    With Albato, you can easily integrate Salesforce with Freshservice using an intuitive no-code builder. Whether you want to sync Salesforce with Freshservice or connect Salesforce to Freshservice, our platform makes it simple.

    How to Connect Freshservice to Salesforce

    Create powerful Freshservice integration with Salesforce in just a few simple steps.

    STEP 1

    Connect Freshservice to Salesforce

    To connect Salesforce to Freshservice, log in to Albato, select both apps, and follow the easy setup prompts. Integrate Freshservice with Salesforce with just a few clicks!

    Freshservice {targetApp} integration

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    Select a Trigger

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    STEP 2

    Create workflow for Salesforce and Freshservice integration

    Decide what happens when you sync Freshservice with Salesforce—set up triggers in one app to automatically initiate actions in the other.

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    Trigger

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    Salesforce {targetApp} integrationCheck

    Action

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    STEP 3

    Sync Freshservice with Salesforce data

    Select which data to transfer when you integrate Salesforce with Freshservice—customize how your apps exchange information.

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    Triggers and actions for Salesforce and Freshservice integration

    In Freshservice and Salesforce integration triggers start workflows when something happens, while actions make changes in response.

    Triggers 11

    Freshservice {targetApp} integration

    New Ticket

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    Update Ticket

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    Delete record

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    Update record

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    Actions 27

    Freshservice {targetApp} integration

    Create Ticket

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    Update Ticket

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    Salesforce {targetApp} integration

    Create a record

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    Salesforce {targetApp} integration

    Delete a record by ID

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    Enhance your Salesforce and Freshservice integration using AI. Extract, condense, and transform your data with top AI models such as OpenAI, Claude AI, Jasper AI and more.

    Integrate Salesforce with Freshservice to harness the power of automation!

    With over 800 integrations on Albato including the ability to sync Salesforce with Freshservice, you can streamline your tools into one cohesive system, maximizing your team's productivity.

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    Connect Freshservice to Salesforce to link essential parts of your business

    When you connect Freshservice to Salesforce, you can automate processes for any business size or industry. Here's how different companies integrate Freshservice with Salesforce using Albato.

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    Learn how to connect Salesforce to Freshservice

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    Frequently asked questions about Freshservice and Salesforce Integration

    Why is Albato the best alternative to Zapier for integrating Freshservice and Salesforce?

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    Albato is the best alternative to Zapier because it’s about 30% cheaper, making it perfect for small businesses, startups, and entrepreneurs who want to save money on automation tools. Unlike other automation platforms, Albato has preserved its original no-code approach, so you don’t need any technical skills to set up automations between Freshservice and Salesforce. It’s super easy to use, and you can create powerful workflows without the hassle.

    What really sets Albato apart is its excellent customer support — you get real people helping you, no matter which plan you’re on. So if you're looking for a more affordable, user-friendly solution for integrating Freshservice and Salesforce, Albato is the way to go!

    Does Freshservice integrate with Salesforce on the free plan?

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    Yes, you can integrate Freshservice with Salesforce using Albato's free plan. Upon registration, you receive a 7-day trial with full access to all features, allowing you to set up and test your Salesforce and Freshservice integration without limitations. After the trial, the free plan provides 100 transactions and up to 5 active automations, enabling you to maintain your Freshservice Salesforce integration at no cost.

    How to connect Salesforce to Freshservice for scheduled syncs?

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    To sync Salesforce with Freshservice on a scheduled basis, Albato offers flexible scheduling options for your integrations. Whether you need data synchronization or workflow triggers at specific times, days of the week, or custom intervals, you can achieve this easily using API triggers. Simply configure the “Set Schedule” option to define the desired frequency—hourly, on specific weekdays, on selected days of the month, or through a fully customized schedule. Additionally, Albato provides the Scheduled Trigger, which allows you to activate your scenario according to your personalized timetable. This makes Freshservice integration with Salesforce seamless and tailored to your specific needs.

    Does Freshservice integrate with Salesforce in real time?

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    Yes, Freshservice integrates with Salesforce in real time using Albato's flexible trigger system. This system supports two types of triggers: Webhook Triggers and API Triggers.
    Webhook Triggers: These triggers activate your Freshservice integration with Salesforce instantly when a specified event occurs in the source application. They enable immediate data transfer and real-time synchronization between your applications.
    API Triggers: These triggers poll your system for new events at regular intervals—every 15 minutes, 10 minutes, or as frequently as every minute, depending on your subscription plan. While not instantaneous, they provide near real-time Freshservice and Salesforce integration.
    You can identify the type of trigger by specific icons during the automation setup process in Albato. This allows you to choose the most suitable method for your Salesforce integration with Freshservice, ensuring your workflows operate according to your requirements.

    How to connect Freshservice to Salesforce?

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    Setting up an integration between Freshservice and Salesforce on Albato is simple and requires no technical skills. Just follow these steps:
    1. Log in to your Albato account. If you don’t have one yet, sign up — it's quick and easy.
    2. Go to the Integrations section and select Freshservice and Salesforce from the list of available apps.
    3. Choose triggers and actions. You’ll need to define an event in Freshservice (the trigger) that will cause an action in Salesforce, such as sending data or creating an entry.
    4. Map the fields. Use Albato’s data mapping tool to match specific fields between Freshservice and Salesforce, ensuring accurate data transfer.
    Once the integration is live, data will flow seamlessly between Freshservice and Salesforce, automating your workflows and saving you time.

    How to connect Freshservice to Salesforce to sync historical data?

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    To sync Freshservice with Salesforce and transfer historical data, Albato provides a dedicated Migration Mode. This feature allows you to retrieve and send data from past periods, unlike real-time synchronization, which triggers automation only for new events occurring after setup.
    With Migration Mode, you can configure the transfer of data from any desired timeframe—whether for all historical records or through periodic migrations. To check if Migration Mode is available for your Salesforce integration with Freshservice, log in to your Albato account, select the trigger event for your app, and look for the Migration Mode icon. If it's not visible or you need further clarification, feel free to contact our customer support team for assistance.

    How to connect Salesforce to Freshservice for two-way synchronization?

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    To integrate Salesforce with Freshservice for two-way synchronization, Albato uses a system of triggers and actions. You can link Freshservice to Salesforce by setting up two separate automations. The first automation sent data from Freshservice to Salesforce. For instance, when a record is created or updated in Freshservice, the automation ensures the changes are reflected in Salesforce. The second automation works in reverse, updating Freshservice when changes occur in Salesforce.
    To avoid infinite loops or duplicate updates, apply filters—such as updating only when specific data changes—and use unique record identifiers. This approach ensures seamless Salesforce Freshservice integration and keeps your data consistent across both platforms.

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