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Freshservice and Salesforce integration

Q: Why is Albato the best alternative to Zapier for integrating Freshservice and Salesforce?

Albato is the best alternative to Zapier because it’s about 30% cheaper, making it perfect for small businesses, startups, and entrepreneurs who want to save money on automation tools. Unlike other automation platforms, Albato has preserved its original no-code approach, so you don’t need any technical skills to set up automations between Freshservice and Salesforce. It’s super easy to use, and you can create powerful workflows without the hassle.What really sets Albato apart is its excellent customer support — you get real people helping you, no matter which plan you’re on. So if you're looking for a more affordable, user-friendly solution for integrating Freshservice and Salesforce, Albato is the way to go!

Build smart, no-code workflows with Freshservice and Salesforce using triggers, actions, and AI logic—automate any process in minutes.

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no time limits on the free plan

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Clear pricing with no hidden fees

Efficient transaction management = lower costs

Move your historical data in just a few clicks

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Trusted by 10,000+ teams around the world

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Super easy platform for automations. It's very easy to use. UX and UI is clean and not confusing as other similar apps.

David K.

Triggers and actions for Salesforce and Freshservice integration

In Freshservice and Salesforce integration triggers start workflows when something happens, while actions make changes in response.

Triggers 11

New Ticket

Triggers

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Update Ticket

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Delete record

Triggers

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Update record

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Actions 27

Create Ticket

Actions

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Update Ticket

Actions

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Create a record

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Delete a record by ID

Actions

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What users say about Albato

Great Zapier Alternative. Albato has great potential and offers an incredibly generous deal right now.

Verified user

G2 reviews

A good alternative to zapier, make and IFTT. I like the prices they are really cheap compared to the other companies. The support team and the documentation is on point. The UI and the automations possible are what I love most about Albato.

Rida Z.

G2 reviews

Super easy platform for automations. It's very easy to use. UX and UI is clean and not confusing as other similar apps.

David K.

G2 reviews

A tool which is best fit for Automation newbie! The integration of Slack and Calendly has been a game-changer for our team, allowing us to efficiently close more deals.

Keith T.

G2 reviews

How to Connect Freshservice to Salesforce

Create powerful Freshservice integration with Salesforce in just a few simple steps.

STEP 1

Connect Freshservice to Salesforce

Log in to Albato, select Freshservice and Salesforce, and follow the quick setup steps—no coding required. Integrate Freshservice with Salesforce with just a few clicks!

STEP 2

Build a workflow for your Freshservice and Salesforce integration

Define what should happen in one app when something changes in the other. Create a seamless workflow that runs on autopilot.

Trigger

Actions

STEP 3

Map your data

Pick the fields you want to transfer between Freshservice and Salesforce. Customize the data flow to match your process.

Synс data

Launch your integration!

Start your FREE 7-day trial to activate the Freshservice + Salesforce integration and access all premium features.

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Integrate Freshservice with Salesforce to automate and streamline your workflows. This integration allows you to sync data, automate tasks, and improve overall efficiency across platforms. Whether you're managing communication, tracking analytics, or handling project management, connecting Freshservice with Salesforce ensures seamless collaboration and real-time updates. Simplify your processes, reduce manual effort, and focus on what matters most by letting the integration handle routine tasks and data synchronization automatically.

Salesforce integration with Freshservice

Freshservice

Enhance your IT service management with Freshservice integration via Albato, connecting you to over 1,000+ popular applications. Automate workflows triggered by new tickets and ticket updates, streamlining support operations effortlessly. Perform actions such as creating, updating, and finding tickets using Freshservice’s API. Integrate with CRM systems, project management tools, and communication platforms to improve ticket management and customer support efficiency with Freshservice integration and Albato.

Salesforce

Leverage Albato to integrate Salesforce with over 1,000+ popular applications, unlocking a world of automation and connectivity. Salesforce, a leader in customer relationship management, seamlessly integrates with tools like ActiveCampaign, Acuity Scheduling, Xero, WooCommerce, Google Calendar, Zoom, Stripe, Typeform, Google Drive, QuickBooks Online, Google Sheets, Shopify, Zendesk, WordPress, Sendinblue, Webflow, Webhook, Slack, and Squarespace through Albato's robust API. This integration facilitates actions such as submitting records for approval, creating leads, accounts, opportunities, and contacts, as well as searching and updating records. With triggers for new leads, contacts, opportunities, accounts, and updates, Salesforce integration via Albato enhances your sales and marketing automation, ensuring your business stays connected and operates efficiently.

Learn how to connect Salesforce to Freshservice

4 min. read

How to Connect Freshservice to Albato

Connect Freshservice with Albato to integrate it with over 800+ apps, including AI tools like CharGPT and Grok.

Frequently asked questions about Freshservice and Salesforce Integration

Why is Albato the best alternative to Zapier for integrating Freshservice and Salesforce?

Albato is the best alternative to Zapier because it’s about 30% cheaper, making it perfect for small businesses, startups, and entrepreneurs who want to save money on automation tools. Unlike other automation platforms, Albato has preserved its original no-code approach, so you don’t need any technical skills to set up automations between Freshservice and Salesforce. It’s super easy to use, and you can create powerful workflows without the hassle.

What really sets Albato apart is its excellent customer support — you get real people helping you, no matter which plan you’re on. So if you're looking for a more affordable, user-friendly solution for integrating Freshservice and Salesforce, Albato is the way to go!

Does Freshservice integrate with Salesforce on the free plan?

Yes, you can integrate Freshservice with Salesforce using Albato's free plan. Upon registration, you receive a 7-day trial with full access to all features, allowing you to set up and test your Salesforce and Freshservice integration without limitations. After the trial, the free plan provides 100 transactions and up to 5 active automations, enabling you to maintain your Freshservice Salesforce integration at no cost.

How to connect Salesforce to Freshservice for scheduled syncs?

To sync Salesforce with Freshservice on a scheduled basis, Albato offers flexible scheduling options for your integrations. Whether you need data synchronization or workflow triggers at specific times, days of the week, or custom intervals, you can achieve this easily using API triggers. Simply configure the “Set Schedule” option to define the desired frequency—hourly, on specific weekdays, on selected days of the month, or through a fully customized schedule. Additionally, Albato provides the Scheduled Trigger, which allows you to activate your scenario according to your personalized timetable. This makes Freshservice integration with Salesforce seamless and tailored to your specific needs.

Does Freshservice integrate with Salesforce in real time?

Yes, Freshservice integrates with Salesforce in real time using Albato's flexible trigger system. This system supports two types of triggers: Webhook Triggers and API Triggers.
Webhook Triggers: These triggers activate your Freshservice integration with Salesforce instantly when a specified event occurs in the source application. They enable immediate data transfer and real-time synchronization between your applications.
API Triggers: These triggers poll your system for new events at regular intervals—every 15 minutes, 10 minutes, or as frequently as every minute, depending on your subscription plan. While not instantaneous, they provide near real-time Freshservice and Salesforce integration.
You can identify the type of trigger by specific icons during the automation setup process in Albato. This allows you to choose the most suitable method for your Salesforce integration with Freshservice, ensuring your workflows operate according to your requirements.

How to connect Freshservice to Salesforce?

Setting up an integration between Freshservice and Salesforce on Albato is simple and requires no technical skills. Just follow these steps:

Log in to your Albato account. If you don’t have one yet, sign up — it's quick and easy.
Go to the Integrations section and select Freshservice and Salesforce from the list of available apps.
Choose triggers and actions. You’ll need to define an event in Freshservice (the trigger) that will cause an action in Salesforce, such as sending data or creating an entry.
Map the fields. Use Albato’s data mapping tool to match specific fields between Freshservice and Salesforce, ensuring accurate data transfer.

Once the integration is live, data will flow seamlessly between Freshservice and Salesforce, automating your workflows and saving you time.

How to connect Freshservice to Salesforce to sync historical data?

To sync Freshservice with Salesforce and transfer historical data, Albato provides a dedicated Migration Mode. This feature allows you to retrieve and send data from past periods, unlike real-time synchronization, which triggers automation only for new events occurring after setup.
With Migration Mode, you can configure the transfer of data from any desired timeframe—whether for all historical records or through periodic migrations. To check if Migration Mode is available for your Salesforce integration with Freshservice, log in to your Albato account, select the trigger event for your app, and look for the Migration Mode icon. If it's not visible or you need further clarification, feel free to contact our customer support team for assistance.

How to connect Salesforce to Freshservice for two-way synchronization?

To integrate Salesforce with Freshservice for two-way synchronization, Albato uses a system of triggers and actions. You can link Freshservice to Salesforce by setting up two separate automations. The first automation sent data from Freshservice to Salesforce. For instance, when a record is created or updated in Freshservice, the automation ensures the changes are reflected in Salesforce. The second automation works in reverse, updating Freshservice when changes occur in Salesforce.
To avoid infinite loops or duplicate updates, apply filters—such as updating only when specific data changes—and use unique record identifiers. This approach ensures seamless Salesforce Freshservice integration and keeps your data consistent across both platforms.

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Freshservice and Salesforce integration

Clear pricing with no hidden fees

Efficient transaction management = lower costs

Move your historical data in just a few clicks

Talk to support that actually helps—fast

Trusted by 10,000+ teams around the world

Triggers and actions for Salesforce and Freshservice integration

New Ticket

Update Ticket

Delete record

Update record

Create Ticket

Update Ticket

Create a record

Delete a record by ID

What users say about Albato

How to Connect Freshservice to Salesforce

Connect Freshservice to Salesforce

Build a workflow for your Freshservice and Salesforce integration

Map your data

How does the integration with Freshservice and Salesforce works in Albato?

Salesforce integration with Freshservice

Freshservice

Salesforce

Learn how to connect Salesforce to Freshservice

How to Connect Freshservice to Albato

Frequently asked questions about Freshservice and Salesforce Integration

Why is Albato the best alternative to Zapier for integrating Freshservice and Salesforce?

Does Freshservice integrate with Salesforce on the free plan?

How to connect Salesforce to Freshservice for scheduled syncs?

Does Freshservice integrate with Salesforce in real time?

How to connect Freshservice to Salesforce?

How to connect Freshservice to Salesforce to sync historical data?

How to connect Salesforce to Freshservice for two-way synchronization?

Build your automation for free!