6/18/2025
· 4 min. read
In this article
Freshservice is a cloud-based IT service management (ITSM) platform that helps businesses streamline operations. Connect Freshservice with Albato to integrate it with over 800+ apps, including AI tools like CharGPT and Grok. Follow the steps below to set it up.
- Log in to your Albato account.
- Go to the Apps section and click Add a connection.
- Search for Freshservice, select it, and click Add a connection again.
- In a new tab, log in to your Freshservice account.
- Click on your avatar and go to Profile Settings.
- Next, click Your API Key.
- Copy your API key.
- Return to Albato and paste the API Key into the input field. Then, copy your company’s domain from the browser address bar and enter it. Click Continue.
Your connection is ready, and you can now create automations with Albato and Freshservice. If you have any issues, contact support via the live chat on our website.
About Freshservice
Freshservice is an internal IT helpdesk and service management platform that helps organizations simplify and automate their internal IT operations.
With it, you can:
- Automate ticket routing, approvals, and incident responses.
- Collaborate across teams using AI-powered suggestions and workflows.
- Monitor key metrics to improve IT service delivery and customer satisfaction.
