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    Freshservice and Luma integration

    Build smart, no-code workflows with Freshservice and Luma using triggers, actions, and AI logic—automate any process in minutes.

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    Move your historical data in just a few clicks

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    Talk to support that actually helps—fast

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    Super easy platform for automations. It's very easy to use. UX and UI is clean and not confusing as other similar apps.

    David K.

    Triggers and actions for Luma and Freshservice integration

    In Freshservice and Luma integration triggers start workflows when something happens, while actions make changes in response.

    Triggers 3

    Freshservice integration

    New Ticket

    Triggers

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    Freshservice integration

    Update Ticket

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    Luma integration

    New Event

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    Actions 4

    Freshservice integration

    Create Ticket

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    Freshservice integration

    Update Ticket

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    A good alternative to zapier, make and IFTT. I like the prices they are really cheap compared to the other companies. The support team and the documentation is on point. The UI and the automations possible are what I love most about Albato.

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    Super easy platform for automations. It's very easy to use. UX and UI is clean and not confusing as other similar apps.

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    A tool which is best fit for Automation newbie! The integration of Slack and Calendly has been a game-changer for our team, allowing us to efficiently close more deals.

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    How to Connect Freshservice to Luma

    Create powerful Freshservice integration with Luma in just a few simple steps.

    STEP 1

    Connect Freshservice to Luma

    Log in to Albato, select Freshservice and Luma, and follow the quick setup steps—no coding required. Integrate Freshservice with Luma with just a few clicks!

    ShopifyFacebookFreshservice integrationFreshservice integrationSlackClickup
    STEP 2

    Build a workflow for your Freshservice and Luma integration

    Define what should happen in one app when something changes in the other. Create a seamless workflow that runs on autopilot.

    Freshservice integrationArrow

    Trigger

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    Luma integrationCheck

    Actions

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    STEP 3

    Map your data

    Pick the fields you want to transfer between Freshservice and Luma. Customize the data flow to match your process.

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    Synс data

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    Synс data

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    Synс data

    Launch your integration!

    Start your FREE 7-day trial to activate the Freshservice + Luma integration and access all premium features.

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    How does the integration with Freshservice and Luma works in Albato?

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    Luma integration with Freshservice

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    Learn how to connect Luma to Freshservice

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    Frequently asked questions about Freshservice and Luma Integration

    Why is Albato the best alternative to Zapier for integrating Freshservice and Luma?

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    Albato is the best alternative to Zapier because it’s about 30% cheaper, making it perfect for small businesses, startups, and entrepreneurs who want to save money on automation tools. Unlike other automation platforms, Albato has preserved its original no-code approach, so you don’t need any technical skills to set up automations between Freshservice and Luma. It’s super easy to use, and you can create powerful workflows without the hassle.

    What really sets Albato apart is its excellent customer support — you get real people helping you, no matter which plan you’re on. So if you're looking for a more affordable, user-friendly solution for integrating Freshservice and Luma, Albato is the way to go!

    Does Freshservice integrate with Luma on the free plan?

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    Yes, you can integrate Freshservice with Luma using Albato's free plan. Upon registration, you receive a 7-day trial with full access to all features, allowing you to set up and test your Luma and Freshservice integration without limitations. After the trial, the free plan provides 100 transactions and up to 5 active automations, enabling you to maintain your Freshservice Luma integration at no cost.

    How to connect Luma to Freshservice for scheduled syncs?

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    To sync Luma with Freshservice on a scheduled basis, Albato offers flexible scheduling options for your integrations. Whether you need data synchronization or workflow triggers at specific times, days of the week, or custom intervals, you can achieve this easily using API triggers. Simply configure the “Set Schedule” option to define the desired frequency—hourly, on specific weekdays, on selected days of the month, or through a fully customized schedule. Additionally, Albato provides the Scheduled Trigger, which allows you to activate your scenario according to your personalized timetable. This makes Freshservice integration with Luma seamless and tailored to your specific needs.

    Does Freshservice integrate with Luma in real time?

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    Yes, Freshservice integrates with Luma in real time using Albato's flexible trigger system. This system supports two types of triggers: Webhook Triggers and API Triggers.
    Webhook Triggers: These triggers activate your Freshservice integration with Luma instantly when a specified event occurs in the source application. They enable immediate data transfer and real-time synchronization between your applications.
    API Triggers: These triggers poll your system for new events at regular intervals—every 15 minutes, 10 minutes, or as frequently as every minute, depending on your subscription plan. While not instantaneous, they provide near real-time Freshservice and Luma integration.
    You can identify the type of trigger by specific icons during the automation setup process in Albato. This allows you to choose the most suitable method for your Luma integration with Freshservice, ensuring your workflows operate according to your requirements.

    How to connect Freshservice to Luma?

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    Setting up an integration between Freshservice and Luma on Albato is simple and requires no technical skills. Just follow these steps:
    1. Log in to your Albato account. If you don’t have one yet, sign up — it's quick and easy.
    2. Go to the Integrations section and select Freshservice and Luma from the list of available apps.
    3. Choose triggers and actions. You’ll need to define an event in Freshservice (the trigger) that will cause an action in Luma, such as sending data or creating an entry.
    4. Map the fields. Use Albato’s data mapping tool to match specific fields between Freshservice and Luma, ensuring accurate data transfer.
    Once the integration is live, data will flow seamlessly between Freshservice and Luma, automating your workflows and saving you time.

    How to connect Freshservice to Luma to sync historical data?

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    To sync Freshservice with Luma and transfer historical data, Albato provides a dedicated Migration Mode. This feature allows you to retrieve and send data from past periods, unlike real-time synchronization, which triggers automation only for new events occurring after setup.
    With Migration Mode, you can configure the transfer of data from any desired timeframe—whether for all historical records or through periodic migrations. To check if Migration Mode is available for your Luma integration with Freshservice, log in to your Albato account, select the trigger event for your app, and look for the Migration Mode icon. If it's not visible or you need further clarification, feel free to contact our customer support team for assistance.

    How to connect Luma to Freshservice for two-way synchronization?

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    To integrate Luma with Freshservice for two-way synchronization, Albato uses a system of triggers and actions. You can link Freshservice to Luma by setting up two separate automations. The first automation sent data from Freshservice to Luma. For instance, when a record is created or updated in Freshservice, the automation ensures the changes are reflected in Luma. The second automation works in reverse, updating Freshservice when changes occur in Luma.
    To avoid infinite loops or duplicate updates, apply filters—such as updating only when specific data changes—and use unique record identifiers. This approach ensures seamless Luma Freshservice integration and keeps your data consistent across both platforms.

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