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    ServiceNow Integrations
    Twilio Integrations

    ServiceNow and Twilio integration

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    How Albato works

    With Albato, you can easily integrate Twilio with ServiceNow using an intuitive no-code builder. Whether you want to sync Twilio with ServiceNow or connect Twilio to ServiceNow, our platform makes it simple.

    How to Connect ServiceNow to Twilio

    Create powerful ServiceNow integration with Twilio in just a few simple steps.

    STEP 1

    Connect ServiceNow to Twilio

    To connect Twilio to ServiceNow, log in to Albato, select both apps, and follow the easy setup prompts. Integrate ServiceNow with Twilio with just a few clicks!

    ServiceNow {targetApp} integration

    ServiceNow

    Select a Trigger

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    STEP 2

    Create workflow for Twilio and ServiceNow integration

    Decide what happens when you sync ServiceNow with Twilio—set up triggers in one app to automatically initiate actions in the other.

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    Trigger

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    Twilio {targetApp} integrationCheck

    Action

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    STEP 3

    Sync ServiceNow with Twilio data

    Select which data to transfer when you integrate Twilio with ServiceNow—customize how your apps exchange information.

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    Integrate ServiceNow with Twilio now!

    Start FREE 7-day trial to connect Twilio to ServiceNow and unlock all premium features!

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    Triggers and actions for Twilio and ServiceNow integration

    In ServiceNow and Twilio integration triggers start workflows when something happens, while actions make changes in response.

    Triggers 6

    ServiceNow {targetApp} integration

    New Record

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    ServiceNow {targetApp} integration

    Update Record

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    Twilio {targetApp} integration

    New call

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    New SMS

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    Actions 10

    ServiceNow {targetApp} integration

    Create record

    Actions

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    ServiceNow {targetApp} integration

    Custom API request

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    Twilio {targetApp} integration

    Custom API request

    Actions

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    Twilio {targetApp} integration

    Send SMS

    Actions

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    Make your integration smarter with AI

    Enhance your Twilio and ServiceNow integration using AI. Extract, condense, and transform your data with top AI models such as OpenAI, Claude AI, Jasper AI and more.

    Integrate Twilio with ServiceNow to harness the power of automation!

    With over 800 integrations on Albato including the ability to sync Twilio with ServiceNow, you can streamline your tools into one cohesive system, maximizing your team's productivity.

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    Connect ServiceNow to Twilio to link essential parts of your business

    When you connect ServiceNow to Twilio, you can automate processes for any business size or industry. Here's how different companies integrate ServiceNow with Twilio using Albato.

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    Learn how to connect Twilio to ServiceNow

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    Frequently asked questions about ServiceNow and Twilio Integration

    Why is Albato the best alternative to Zapier for integrating ServiceNow and Twilio?

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    Albato is the best alternative to Zapier because it’s about 30% cheaper, making it perfect for small businesses, startups, and entrepreneurs who want to save money on automation tools. Unlike other automation platforms, Albato has preserved its original no-code approach, so you don’t need any technical skills to set up automations between ServiceNow and Twilio. It’s super easy to use, and you can create powerful workflows without the hassle.

    What really sets Albato apart is its excellent customer support — you get real people helping you, no matter which plan you’re on. So if you're looking for a more affordable, user-friendly solution for integrating ServiceNow and Twilio, Albato is the way to go!

    Does ServiceNow integrate with Twilio on the free plan?

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    Yes, you can integrate ServiceNow with Twilio using Albato's free plan. Upon registration, you receive a 7-day trial with full access to all features, allowing you to set up and test your Twilio and ServiceNow integration without limitations. After the trial, the free plan provides 100 transactions and up to 5 active automations, enabling you to maintain your ServiceNow Twilio integration at no cost.

    How to connect Twilio to ServiceNow for scheduled syncs?

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    To sync Twilio with ServiceNow on a scheduled basis, Albato offers flexible scheduling options for your integrations. Whether you need data synchronization or workflow triggers at specific times, days of the week, or custom intervals, you can achieve this easily using API triggers. Simply configure the “Set Schedule” option to define the desired frequency—hourly, on specific weekdays, on selected days of the month, or through a fully customized schedule. Additionally, Albato provides the Scheduled Trigger, which allows you to activate your scenario according to your personalized timetable. This makes ServiceNow integration with Twilio seamless and tailored to your specific needs.

    Does ServiceNow integrate with Twilio in real time?

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    Yes, ServiceNow integrates with Twilio in real time using Albato's flexible trigger system. This system supports two types of triggers: Webhook Triggers and API Triggers.
    Webhook Triggers: These triggers activate your ServiceNow integration with Twilio instantly when a specified event occurs in the source application. They enable immediate data transfer and real-time synchronization between your applications.
    API Triggers: These triggers poll your system for new events at regular intervals—every 15 minutes, 10 minutes, or as frequently as every minute, depending on your subscription plan. While not instantaneous, they provide near real-time ServiceNow and Twilio integration.
    You can identify the type of trigger by specific icons during the automation setup process in Albato. This allows you to choose the most suitable method for your Twilio integration with ServiceNow, ensuring your workflows operate according to your requirements.

    How to connect ServiceNow to Twilio?

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    Setting up an integration between ServiceNow and Twilio on Albato is simple and requires no technical skills. Just follow these steps:
    1. Log in to your Albato account. If you don’t have one yet, sign up — it's quick and easy.
    2. Go to the Integrations section and select ServiceNow and Twilio from the list of available apps.
    3. Choose triggers and actions. You’ll need to define an event in ServiceNow (the trigger) that will cause an action in Twilio, such as sending data or creating an entry.
    4. Map the fields. Use Albato’s data mapping tool to match specific fields between ServiceNow and Twilio, ensuring accurate data transfer.
    Once the integration is live, data will flow seamlessly between ServiceNow and Twilio, automating your workflows and saving you time.

    How to connect ServiceNow to Twilio to sync historical data?

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    To sync ServiceNow with Twilio and transfer historical data, Albato provides a dedicated Migration Mode. This feature allows you to retrieve and send data from past periods, unlike real-time synchronization, which triggers automation only for new events occurring after setup.
    With Migration Mode, you can configure the transfer of data from any desired timeframe—whether for all historical records or through periodic migrations. To check if Migration Mode is available for your Twilio integration with ServiceNow, log in to your Albato account, select the trigger event for your app, and look for the Migration Mode icon. If it's not visible or you need further clarification, feel free to contact our customer support team for assistance.

    How to connect Twilio to ServiceNow for two-way synchronization?

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    To integrate Twilio with ServiceNow for two-way synchronization, Albato uses a system of triggers and actions. You can link ServiceNow to Twilio by setting up two separate automations. The first automation sent data from ServiceNow to Twilio. For instance, when a record is created or updated in ServiceNow, the automation ensures the changes are reflected in Twilio. The second automation works in reverse, updating ServiceNow when changes occur in Twilio.
    To avoid infinite loops or duplicate updates, apply filters—such as updating only when specific data changes—and use unique record identifiers. This approach ensures seamless Twilio ServiceNow integration and keeps your data consistent across both platforms.

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