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    ServiceNow and Twilio integration

    Build smart, no-code workflows with ServiceNow and Twilio using triggers, actions, and AI logic—automate any process in minutes.

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    Move your historical data in just a few clicks

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    Talk to support that actually helps—fast

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    Super easy platform for automations. It's very easy to use. UX and UI is clean and not confusing as other similar apps.

    David K.

    Triggers and actions for Twilio and ServiceNow integration

    In ServiceNow and Twilio integration triggers start workflows when something happens, while actions make changes in response.

    Triggers 6

    ServiceNow integration

    New Record

    Triggers

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    ServiceNow integration

    Update Record

    Triggers

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    Twilio integration

    New call

    Triggers

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    Twilio integration

    New SMS

    Triggers

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    Actions 10

    ServiceNow integration

    Create record

    Actions

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    ServiceNow integration

    Custom API request

    Actions

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    Twilio integration

    Custom API request

    Actions

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    Twilio integration

    Send SMS

    Actions

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    What users say about Albato

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    Great Zapier Alternative. Albato has great potential and offers an incredibly generous deal right now.

    Verified user
    Verified user
    G2 reviews

    A good alternative to zapier, make and IFTT. I like the prices they are really cheap compared to the other companies. The support team and the documentation is on point. The UI and the automations possible are what I love most about Albato.

    Rida Z.
    Rida Z.
    G2 reviews

    Super easy platform for automations. It's very easy to use. UX and UI is clean and not confusing as other similar apps.

    David K.
    David K.
    G2 reviews

    A tool which is best fit for Automation newbie! The integration of Slack and Calendly has been a game-changer for our team, allowing us to efficiently close more deals.

    Keith T.
    Keith T.
    G2 reviews

    How to Connect ServiceNow to Twilio

    Create powerful ServiceNow integration with Twilio in just a few simple steps.

    STEP 1

    Connect ServiceNow to Twilio

    Log in to Albato, select ServiceNow and Twilio, and follow the quick setup steps—no coding required. Integrate ServiceNow with Twilio with just a few clicks!

    ShopifyFacebookServiceNow integrationServiceNow integrationSlackClickup
    STEP 2

    Build a workflow for your ServiceNow and Twilio integration

    Define what should happen in one app when something changes in the other. Create a seamless workflow that runs on autopilot.

    ServiceNow integrationArrow

    Trigger

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    Twilio integrationCheck

    Actions

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    STEP 3

    Map your data

    Pick the fields you want to transfer between ServiceNow and Twilio. Customize the data flow to match your process.

    Check

    Synс data

    Check

    Synс data

    Check

    Synс data

    Launch your integration!

    Start your FREE 7-day trial to activate the ServiceNow + Twilio integration and access all premium features.

    Get started free7-Day free trial

    How does the integration with ServiceNow and Twilio works in Albato?

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    Twilio integration with ServiceNow

    ServiceNow integrations

    ServiceNow

    Categories

    • Databases

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    Learn how to connect Twilio to ServiceNow

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    Frequently asked questions about ServiceNow and Twilio Integration

    Why is Albato the best alternative to Zapier for integrating ServiceNow and Twilio?

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    Albato is the best alternative to Zapier because it’s about 30% cheaper, making it perfect for small businesses, startups, and entrepreneurs who want to save money on automation tools. Unlike other automation platforms, Albato has preserved its original no-code approach, so you don’t need any technical skills to set up automations between ServiceNow and Twilio. It’s super easy to use, and you can create powerful workflows without the hassle.

    What really sets Albato apart is its excellent customer support — you get real people helping you, no matter which plan you’re on. So if you're looking for a more affordable, user-friendly solution for integrating ServiceNow and Twilio, Albato is the way to go!

    Does ServiceNow integrate with Twilio on the free plan?

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    Yes, you can integrate ServiceNow with Twilio using Albato's free plan. Upon registration, you receive a 7-day trial with full access to all features, allowing you to set up and test your Twilio and ServiceNow integration without limitations. After the trial, the free plan provides 100 transactions and up to 5 active automations, enabling you to maintain your ServiceNow Twilio integration at no cost.

    How to connect Twilio to ServiceNow for scheduled syncs?

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    To sync Twilio with ServiceNow on a scheduled basis, Albato offers flexible scheduling options for your integrations. Whether you need data synchronization or workflow triggers at specific times, days of the week, or custom intervals, you can achieve this easily using API triggers. Simply configure the “Set Schedule” option to define the desired frequency—hourly, on specific weekdays, on selected days of the month, or through a fully customized schedule. Additionally, Albato provides the Scheduled Trigger, which allows you to activate your scenario according to your personalized timetable. This makes ServiceNow integration with Twilio seamless and tailored to your specific needs.

    Does ServiceNow integrate with Twilio in real time?

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    Yes, ServiceNow integrates with Twilio in real time using Albato's flexible trigger system. This system supports two types of triggers: Webhook Triggers and API Triggers.
    Webhook Triggers: These triggers activate your ServiceNow integration with Twilio instantly when a specified event occurs in the source application. They enable immediate data transfer and real-time synchronization between your applications.
    API Triggers: These triggers poll your system for new events at regular intervals—every 15 minutes, 10 minutes, or as frequently as every minute, depending on your subscription plan. While not instantaneous, they provide near real-time ServiceNow and Twilio integration.
    You can identify the type of trigger by specific icons during the automation setup process in Albato. This allows you to choose the most suitable method for your Twilio integration with ServiceNow, ensuring your workflows operate according to your requirements.

    How to connect ServiceNow to Twilio?

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    Setting up an integration between ServiceNow and Twilio on Albato is simple and requires no technical skills. Just follow these steps:
    1. Log in to your Albato account. If you don’t have one yet, sign up — it's quick and easy.
    2. Go to the Integrations section and select ServiceNow and Twilio from the list of available apps.
    3. Choose triggers and actions. You’ll need to define an event in ServiceNow (the trigger) that will cause an action in Twilio, such as sending data or creating an entry.
    4. Map the fields. Use Albato’s data mapping tool to match specific fields between ServiceNow and Twilio, ensuring accurate data transfer.
    Once the integration is live, data will flow seamlessly between ServiceNow and Twilio, automating your workflows and saving you time.

    How to connect ServiceNow to Twilio to sync historical data?

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    To sync ServiceNow with Twilio and transfer historical data, Albato provides a dedicated Migration Mode. This feature allows you to retrieve and send data from past periods, unlike real-time synchronization, which triggers automation only for new events occurring after setup.
    With Migration Mode, you can configure the transfer of data from any desired timeframe—whether for all historical records or through periodic migrations. To check if Migration Mode is available for your Twilio integration with ServiceNow, log in to your Albato account, select the trigger event for your app, and look for the Migration Mode icon. If it's not visible or you need further clarification, feel free to contact our customer support team for assistance.

    How to connect Twilio to ServiceNow for two-way synchronization?

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    To integrate Twilio with ServiceNow for two-way synchronization, Albato uses a system of triggers and actions. You can link ServiceNow to Twilio by setting up two separate automations. The first automation sent data from ServiceNow to Twilio. For instance, when a record is created or updated in ServiceNow, the automation ensures the changes are reflected in Twilio. The second automation works in reverse, updating ServiceNow when changes occur in Twilio.
    To avoid infinite loops or duplicate updates, apply filters—such as updating only when specific data changes—and use unique record identifiers. This approach ensures seamless Twilio ServiceNow integration and keeps your data consistent across both platforms.

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