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    Microsoft Teams
    ServiceNow
    Popular • Microsoft • Team Collaboration

    Microsoft Teams and ServiceNow integration

    Build smart, no-code workflows with Microsoft Teams and ServiceNow using triggers, actions, and AI logic—automate any process in minutes.

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    Move your historical data in just a few clicks

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    Talk to support that actually helps—fast

    Trusted by 10,000+ teams around the world

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    Super easy platform for automations. It's very easy to use. UX and UI is clean and not confusing as other similar apps.

    David K.

    Triggers and actions for ServiceNow and Microsoft Teams integration

    In Microsoft Teams and ServiceNow integration triggers start workflows when something happens, while actions make changes in response.

    Triggers 5

    Microsoft Teams integration

    New Channel Message

    Triggers

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    Microsoft Teams integration

    New Chat Message

    Triggers

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    ServiceNow integration

    New Record

    Triggers

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    ServiceNow integration

    Update Record

    Triggers

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    Actions 8

    Microsoft Teams integration

    New Channel

    Actions

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    Microsoft Teams integration

    Send Channel Message

    Actions

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    ServiceNow integration

    Create record

    Actions

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    ServiceNow integration

    Custom API request

    Actions

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    What users say about Albato

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    g2stars

    Great Zapier Alternative. Albato has great potential and offers an incredibly generous deal right now.

    Verified user
    Verified user
    G2 reviews

    A good alternative to zapier, make and IFTT. I like the prices they are really cheap compared to the other companies. The support team and the documentation is on point. The UI and the automations possible are what I love most about Albato.

    Rida Z.
    Rida Z.
    G2 reviews

    Super easy platform for automations. It's very easy to use. UX and UI is clean and not confusing as other similar apps.

    David K.
    David K.
    G2 reviews

    A tool which is best fit for Automation newbie! The integration of Slack and Calendly has been a game-changer for our team, allowing us to efficiently close more deals.

    Keith T.
    Keith T.
    G2 reviews

    How to Connect Microsoft Teams to ServiceNow

    Create powerful Microsoft Teams integration with ServiceNow in just a few simple steps.

    STEP 1

    Connect Microsoft Teams to ServiceNow

    Log in to Albato, select Microsoft Teams and ServiceNow, and follow the quick setup steps—no coding required. Integrate Microsoft Teams with ServiceNow with just a few clicks!

    ShopifyFacebookMicrosoft Teams integrationMicrosoft Teams integrationSlackClickup
    STEP 2

    Build a workflow for your Microsoft Teams and ServiceNow integration

    Define what should happen in one app when something changes in the other. Create a seamless workflow that runs on autopilot.

    Microsoft Teams integrationArrow

    Trigger

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    ServiceNow integrationCheck

    Actions

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    STEP 3

    Map your data

    Pick the fields you want to transfer between Microsoft Teams and ServiceNow. Customize the data flow to match your process.

    Check

    Synс data

    Check

    Synс data

    Check

    Synс data

    Launch your integration!

    Start your FREE 7-day trial to activate the Microsoft Teams + ServiceNow integration and access all premium features.

    Get started free7-Day free trial

    How does the integration with Microsoft Teams and ServiceNow works in Albato?

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    ServiceNow integration with Microsoft Teams

    Microsoft Teams integrations

    Microsoft Teams

    Categories

    • Popular
    • Microsoft
    • Team Collaboration

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    Learn how to connect ServiceNow to Microsoft Teams

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    Frequently asked questions about Microsoft Teams and ServiceNow Integration

    Why is Albato the best alternative to Zapier for integrating Microsoft Teams and ServiceNow?

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    Albato is the best alternative to Zapier because it’s about 30% cheaper, making it perfect for small businesses, startups, and entrepreneurs who want to save money on automation tools. Unlike other automation platforms, Albato has preserved its original no-code approach, so you don’t need any technical skills to set up automations between Microsoft Teams and ServiceNow. It’s super easy to use, and you can create powerful workflows without the hassle.

    What really sets Albato apart is its excellent customer support — you get real people helping you, no matter which plan you’re on. So if you're looking for a more affordable, user-friendly solution for integrating Microsoft Teams and ServiceNow, Albato is the way to go!

    Does Microsoft Teams integrate with ServiceNow on the free plan?

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    Yes, you can integrate Microsoft Teams with ServiceNow using Albato's free plan. Upon registration, you receive a 7-day trial with full access to all features, allowing you to set up and test your ServiceNow and Microsoft Teams integration without limitations. After the trial, the free plan provides 100 transactions and up to 5 active automations, enabling you to maintain your Microsoft Teams ServiceNow integration at no cost.

    How to connect ServiceNow to Microsoft Teams for scheduled syncs?

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    To sync ServiceNow with Microsoft Teams on a scheduled basis, Albato offers flexible scheduling options for your integrations. Whether you need data synchronization or workflow triggers at specific times, days of the week, or custom intervals, you can achieve this easily using API triggers. Simply configure the “Set Schedule” option to define the desired frequency—hourly, on specific weekdays, on selected days of the month, or through a fully customized schedule. Additionally, Albato provides the Scheduled Trigger, which allows you to activate your scenario according to your personalized timetable. This makes Microsoft Teams integration with ServiceNow seamless and tailored to your specific needs.

    Does Microsoft Teams integrate with ServiceNow in real time?

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    Yes, Microsoft Teams integrates with ServiceNow in real time using Albato's flexible trigger system. This system supports two types of triggers: Webhook Triggers and API Triggers.
    Webhook Triggers: These triggers activate your Microsoft Teams integration with ServiceNow instantly when a specified event occurs in the source application. They enable immediate data transfer and real-time synchronization between your applications.
    API Triggers: These triggers poll your system for new events at regular intervals—every 15 minutes, 10 minutes, or as frequently as every minute, depending on your subscription plan. While not instantaneous, they provide near real-time Microsoft Teams and ServiceNow integration.
    You can identify the type of trigger by specific icons during the automation setup process in Albato. This allows you to choose the most suitable method for your ServiceNow integration with Microsoft Teams, ensuring your workflows operate according to your requirements.

    How to connect Microsoft Teams to ServiceNow?

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    Setting up an integration between Microsoft Teams and ServiceNow on Albato is simple and requires no technical skills. Just follow these steps:
    1. Log in to your Albato account. If you don’t have one yet, sign up — it's quick and easy.
    2. Go to the Integrations section and select Microsoft Teams and ServiceNow from the list of available apps.
    3. Choose triggers and actions. You’ll need to define an event in Microsoft Teams (the trigger) that will cause an action in ServiceNow, such as sending data or creating an entry.
    4. Map the fields. Use Albato’s data mapping tool to match specific fields between Microsoft Teams and ServiceNow, ensuring accurate data transfer.
    Once the integration is live, data will flow seamlessly between Microsoft Teams and ServiceNow, automating your workflows and saving you time.

    How to connect Microsoft Teams to ServiceNow to sync historical data?

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    To sync Microsoft Teams with ServiceNow and transfer historical data, Albato provides a dedicated Migration Mode. This feature allows you to retrieve and send data from past periods, unlike real-time synchronization, which triggers automation only for new events occurring after setup.
    With Migration Mode, you can configure the transfer of data from any desired timeframe—whether for all historical records or through periodic migrations. To check if Migration Mode is available for your ServiceNow integration with Microsoft Teams, log in to your Albato account, select the trigger event for your app, and look for the Migration Mode icon. If it's not visible or you need further clarification, feel free to contact our customer support team for assistance.

    How to connect ServiceNow to Microsoft Teams for two-way synchronization?

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    To integrate ServiceNow with Microsoft Teams for two-way synchronization, Albato uses a system of triggers and actions. You can link Microsoft Teams to ServiceNow by setting up two separate automations. The first automation sent data from Microsoft Teams to ServiceNow. For instance, when a record is created or updated in Microsoft Teams, the automation ensures the changes are reflected in ServiceNow. The second automation works in reverse, updating Microsoft Teams when changes occur in ServiceNow.
    To avoid infinite loops or duplicate updates, apply filters—such as updating only when specific data changes—and use unique record identifiers. This approach ensures seamless ServiceNow Microsoft Teams integration and keeps your data consistent across both platforms.

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