JivoChat (JivoSite) and Slack integration

Enhance your customer support and team communication by integrating JivoChat (JivoSite) with Slack through Albato. This integration empowers your support team to seamlessly communicate with customers while keeping internal discussions organized. Whenever a chat starts, finishes, or when an offline message is received in JivoChat, you can automatically trigger a chat message in Slack, making sure your team is always in the loop regarding customer interactions. This means you're never missing out on customer inquiries or resolutions, all the while improving response times and overall service quality. Imagine a scenario where a user finishes a chat on JivoChat. With this integration, a message can be sent directly to a designated Slack channel to notify team members about the completed interaction, prompting them to follow up if necessary. Alternatively, as soon as a new chat begins, a private message can be sent to the team member assigned, allowing for immediate attention and support. Moreover, when your team needs to engage further with a customer, they can easily find any user by their email or ID in Slack, facilitating quick access to essential information without having to switch between multiple platforms. This not only boosts efficiency but also streamlines communication practices. Connecting JivoChat with Slack via Albato helps eliminate the barriers between customer support and teamwork, enhancing both response times and customer satisfaction. Your support team can operate more effectively, ensuring that every chat is tracked, followed up on, and fully resolved—a win-win for your business and your clients!