Intercom and Slack integration

Q: Why is Albato the best alternative to Zapier for integrating Intercom and Slack?

Albato is the best alternative to Zapier because it’s about 30% cheaper, making it perfect for small businesses, startups, and entrepreneurs who want to save money on automation tools. Unlike other automation platforms, Albato has preserved its original no-code approach, so you don’t need any technical skills to set up automations between Intercom and Slack. It’s super easy to use, and you can create powerful workflows without the hassle.What really sets Albato apart is its excellent customer support — you get real people helping you, no matter which plan you’re on. So if you're looking for a more affordable, user-friendly solution for integrating Intercom and Slack, Albato is the way to go!

Albato simplifies the integration between Intercom and Slack, making it convenient to connect customer communication with team collaboration. Albato is a platform that streamlines the creation of automated workflows between various applications, including Intercom and Slack. It utilizes an intuitive automation builder that operates on the principle of triggers (events that kickstart an automation) and actions (tasks performed in response to a trigger), making it accessible to users without technical backgrounds. An example of how Intercom and Slack can work together through Albato involves enhancing team responsiveness to customer interactions. For instance, you could set up a system where a new message in Intercom (trigger) automatically sends a message to a specific Slack channel (action). This slack Intercom integration ensures that whenever a customer initiates a conversation in Intercom, your team is immediately notified in Slack, enabling swift responses and improved customer support without constant manual monitoring. This efficient integration fosters better communication internally and elevates customer service quality.

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With Albato, you can easily integrate Slack with Intercom using an intuitive no-code builder. Whether you want to sync Slack with Intercom or connect Slack to Intercom, our platform makes it simple.

How to Connect Intercom to Slack

Create powerful Intercom integration with Slack in just a few simple steps.

STEP 1

Connect Intercom to Slack

To connect Slack to Intercom, log in to Albato, select both apps, and follow the easy setup prompts. Integrate Intercom with Slack with just a few clicks!

Intercom

Select a Trigger

STEP 2

Create workflow for Slack and Intercom integration

Decide what happens when you sync Intercom with Slack—set up triggers in one app to automatically initiate actions in the other.

Trigger

Action

STEP 3

Sync Intercom with Slack data

Select which data to transfer when you integrate Slack with Intercom—customize how your apps exchange information.

Synс data

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Triggers and actions for Slack and Intercom integration

In Intercom and Slack integration triggers start workflows when something happens, while actions make changes in response.

Triggers 18

New Lead

Triggers

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The Lead tag has been added

Triggers

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New message in channel

Triggers

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New user

Triggers

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Actions 33

Find contact

Actions

Try Intercom integrations!

Send a message/email to a contact

Actions

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Send a message to a public channel

Actions

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Send a message to a private channel

Actions

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Make your integration smarter with AI

Enhance your Slack and Intercom integration using AI. Extract, condense, and transform your data with top AI models such as OpenAI, Claude AI, Jasper AI and more.

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Connect Intercom to Slack to link essential parts of your business

When you connect Intercom to Slack, you can automate processes for any business size or industry. Here's how different companies integrate Intercom with Slack using Albato.

New lead submits form

Create New Contact

Check сompany size

Send a welcome message

Never miss a lead or deal again!

Automate your entire lead journey from the first contact to the closed deal. While competitors lose prospects in routine tasks, your team will stay ahead by handling every lead—even during peak times.

Slack integration with Intercom

Intercom

Enhance your customer service capabilities by integrating Intercom with Albato, connecting it to over 600 popular applications. This integration, powered by Intercom's API, allows for seamless automation and connectivity with platforms like Slack, Typeform, Mailchimp, and Salesforce. Actions such as finding companies, creating data attributes, managing tags, and updating user or lead information can be automated, streamlining your customer interaction processes. With Albato, you can automate the addition of events, creation and updating of companies, and more, ensuring your customer service solution is as efficient and responsive as possible. This integration not only simplifies workflow but also enhances the customer experience, making it a valuable tool for any business looking to improve its customer service operations.

Slack

Unlock the full potential of Slack with Albato by integrating it with over 600 popular applications such as Stripe, WooCommerce, RSS reader, Trello, PostgreSQL, Typeform, BambooHR, QuickBooks Online, Google Sheets, Outlook, Squarespace, Twitter, Google Forms, and WordPress. This extensive integration capability, powered by Slack's API, allows you to automate a wide range of actions directly within Slack. From creating posts or files in private and public channels, setting conversation topics, sending private messages, scheduling messages, to managing user profiles and reminders, Albato streamlines these processes. Additionally, triggers like new messages, mentions, files, reactions, and more, ensure that you stay updated in real-time. Connect and automate your workflow in Slack, making it a centralized hub for all your business communications and integrations.

Learn how to connect Slack to Intercom

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Slack channel notifications for new Leads from Facebook

Let’s look at creating a «Facebook-Slack» bundle. After it starts, when filling out the lead form, the new lead will be sent to Slack, to the selected channel. You can also set up a similar link with other services, the configuration will be similar. Before setting up a bundle, connect the services to Albato: Connecting …

Frequently asked questions about Intercom and Slack Integration

Why is Albato the best alternative to Zapier for integrating Intercom and Slack?

Albato is the best alternative to Zapier because it’s about 30% cheaper, making it perfect for small businesses, startups, and entrepreneurs who want to save money on automation tools. Unlike other automation platforms, Albato has preserved its original no-code approach, so you don’t need any technical skills to set up automations between Intercom and Slack. It’s super easy to use, and you can create powerful workflows without the hassle.

What really sets Albato apart is its excellent customer support — you get real people helping you, no matter which plan you’re on. So if you're looking for a more affordable, user-friendly solution for integrating Intercom and Slack, Albato is the way to go!

Does Intercom integrate with Slack on the free plan?

Yes, you can integrate Intercom with Slack using Albato's free plan. Upon registration, you receive a 7-day trial with full access to all features, allowing you to set up and test your Slack and Intercom integration without limitations. After the trial, the free plan provides 100 transactions and up to 5 active automations, enabling you to maintain your Intercom Slack integration at no cost.

How to connect Slack to Intercom for scheduled syncs?

To sync Slack with Intercom on a scheduled basis, Albato offers flexible scheduling options for your integrations. Whether you need data synchronization or workflow triggers at specific times, days of the week, or custom intervals, you can achieve this easily using API triggers. Simply configure the “Set Schedule” option to define the desired frequency—hourly, on specific weekdays, on selected days of the month, or through a fully customized schedule. Additionally, Albato provides the Scheduled Trigger, which allows you to activate your scenario according to your personalized timetable. This makes Intercom integration with Slack seamless and tailored to your specific needs.

Does Intercom integrate with Slack in real time?

Yes, Intercom integrates with Slack in real time using Albato's flexible trigger system. This system supports two types of triggers: Webhook Triggers and API Triggers.
Webhook Triggers: These triggers activate your Intercom integration with Slack instantly when a specified event occurs in the source application. They enable immediate data transfer and real-time synchronization between your applications.
API Triggers: These triggers poll your system for new events at regular intervals—every 15 minutes, 10 minutes, or as frequently as every minute, depending on your subscription plan. While not instantaneous, they provide near real-time Intercom and Slack integration.
You can identify the type of trigger by specific icons during the automation setup process in Albato. This allows you to choose the most suitable method for your Slack integration with Intercom, ensuring your workflows operate according to your requirements.

How to connect Intercom to Slack?

Setting up an integration between Intercom and Slack on Albato is simple and requires no technical skills. Just follow these steps:

Log in to your Albato account. If you don’t have one yet, sign up — it's quick and easy.
Go to the Integrations section and select Intercom and Slack from the list of available apps.
Choose triggers and actions. You’ll need to define an event in Intercom (the trigger) that will cause an action in Slack, such as sending data or creating an entry.
Map the fields. Use Albato’s data mapping tool to match specific fields between Intercom and Slack, ensuring accurate data transfer.

Once the integration is live, data will flow seamlessly between Intercom and Slack, automating your workflows and saving you time.

How to connect Intercom to Slack to sync historical data?

To sync Intercom with Slack and transfer historical data, Albato provides a dedicated Migration Mode. This feature allows you to retrieve and send data from past periods, unlike real-time synchronization, which triggers automation only for new events occurring after setup.
With Migration Mode, you can configure the transfer of data from any desired timeframe—whether for all historical records or through periodic migrations. To check if Migration Mode is available for your Slack integration with Intercom, log in to your Albato account, select the trigger event for your app, and look for the Migration Mode icon. If it's not visible or you need further clarification, feel free to contact our customer support team for assistance.

How to connect Slack to Intercom for two-way synchronization?

To integrate Slack with Intercom for two-way synchronization, Albato uses a system of triggers and actions. You can link Intercom to Slack by setting up two separate automations. The first automation sent data from Intercom to Slack. For instance, when a record is created or updated in Intercom, the automation ensures the changes are reflected in Slack. The second automation works in reverse, updating Intercom when changes occur in Slack.
To avoid infinite loops or duplicate updates, apply filters—such as updating only when specific data changes—and use unique record identifiers. This approach ensures seamless Slack Intercom integration and keeps your data consistent across both platforms.

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Intercom and Slack integration

Trusted by over 110,000 users

How Albato works

How to Connect Intercom to Slack

Connect Intercom to Slack

Create workflow for Slack and Intercom integration

Sync Intercom with Slack data

Integrate Intercom with Slack now!

Triggers and actions for Slack and Intercom integration

New Lead

The Lead tag has been added

New message in channel

New user

Find contact

Send a message/email to a contact

Send a message to a public channel

Send a message to a private channel

Make your integration smarter with AI

Start with Intercom and Slack integration templates!

Integrate Slack with Intercom to harness the power of automation!

Connect Intercom to Slack to link essential parts of your business

Never miss a lead or deal again!

Slack integration with Intercom

Intercom

Slack

Learn how to connect Slack to Intercom

Top 6 team management trends 2025: flexible, tech-driven & employee-focused

Frequently asked questions about Intercom and Slack Integration

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