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Confluence and Freshservice integration

Q: Why is Albato the best alternative to Zapier for integrating Confluence and Freshservice?

Albato is the best alternative to Zapier because it’s about 30% cheaper, making it perfect for small businesses, startups, and entrepreneurs who want to save money on automation tools. Unlike other automation platforms, Albato has preserved its original no-code approach, so you don’t need any technical skills to set up automations between Confluence and Freshservice. It’s super easy to use, and you can create powerful workflows without the hassle.What really sets Albato apart is its excellent customer support — you get real people helping you, no matter which plan you’re on. So if you're looking for a more affordable, user-friendly solution for integrating Confluence and Freshservice, Albato is the way to go!

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How Albato works

With Albato, you can easily integrate Freshservice with Confluence using an intuitive no-code builder. Whether you want to sync Freshservice with Confluence or connect Freshservice to Confluence, our platform makes it simple.

How to Connect Confluence to Freshservice

Create powerful Confluence integration with Freshservice in just a few simple steps.

STEP 1

Connect Confluence to Freshservice

To connect Freshservice to Confluence, log in to Albato, select both apps, and follow the easy setup prompts. Integrate Confluence with Freshservice with just a few clicks!

Confluence

Select a Trigger

STEP 2

Create workflow for Freshservice and Confluence integration

Decide what happens when you sync Confluence with Freshservice—set up triggers in one app to automatically initiate actions in the other.

Trigger

Action

STEP 3

Sync Confluence with Freshservice data

Select which data to transfer when you integrate Freshservice with Confluence—customize how your apps exchange information.

Synс data

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Triggers and actions for Freshservice and Confluence integration

In Confluence and Freshservice integration triggers start workflows when something happens, while actions make changes in response.

Triggers 3

Created new section

Triggers

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New Ticket

Triggers

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Update Ticket

Triggers

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Actions 6

Create a page or blog post

Actions

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Custom API request

Actions

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Create Ticket

Actions

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Update Ticket

Actions

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Make your integration smarter with AI

Enhance your Freshservice and Confluence integration using AI. Extract, condense, and transform your data with top AI models such as OpenAI, Claude AI, Jasper AI and more.

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Connect Confluence to Freshservice to link essential parts of your business

When you connect Confluence to Freshservice, you can automate processes for any business size or industry. Here's how different companies integrate Confluence with Freshservice using Albato.

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Create New Contact

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Send a welcome message

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Automate your entire lead journey from the first contact to the closed deal. While competitors lose prospects in routine tasks, your team will stay ahead by handling every lead—even during peak times.

Freshservice integration with Confluence

Confluence

Unlock the full potential of your team's collaboration by integrating Confluence with over 600+ applications via Albato. Supported by comprehensive API documentation, this integration enables users to effortlessly connect Confluence with key productivity and business tools. This means automating the flow of information between Confluence and Google Sheets, Google Calendar, Slack and Microsoft Teams, Salesforce and HubSpot.

Freshservice

Integrate Freshservice with over 800 applications on Albato to automate and streamline your IT service management workflows. With actions like "Create Ticket" to automatically generate tickets for incidents or requests, "Update Ticket" to keep your support process up to date, and "Get Ticket by ID" to fetch specific ticket details, you can enhance your service desk operations. Additionally, trigger events such as "New Ticket" to initiate workflows when new issues arise, or "Update Ticket" to keep track of any changes. With Freshservice integrations and comprehensive API documentation, you can seamlessly automate ticket management, improve IT support efficiency, and enhance service delivery across your organization.

Learn how to connect Freshservice to Confluence

Confluence

1 min. read

Integrating Confluence with other apps

Confluence is a team workspace where knowledge and collaboration meet. Trusted for documentation, project collaboration, integrations, and more!

Frequently asked questions about Confluence and Freshservice Integration

Why is Albato the best alternative to Zapier for integrating Confluence and Freshservice?

Albato is the best alternative to Zapier because it’s about 30% cheaper, making it perfect for small businesses, startups, and entrepreneurs who want to save money on automation tools. Unlike other automation platforms, Albato has preserved its original no-code approach, so you don’t need any technical skills to set up automations between Confluence and Freshservice. It’s super easy to use, and you can create powerful workflows without the hassle.

What really sets Albato apart is its excellent customer support — you get real people helping you, no matter which plan you’re on. So if you're looking for a more affordable, user-friendly solution for integrating Confluence and Freshservice, Albato is the way to go!

Does Confluence integrate with Freshservice on the free plan?

Yes, you can integrate Confluence with Freshservice using Albato's free plan. Upon registration, you receive a 7-day trial with full access to all features, allowing you to set up and test your Freshservice and Confluence integration without limitations. After the trial, the free plan provides 100 transactions and up to 5 active automations, enabling you to maintain your Confluence Freshservice integration at no cost.

How to connect Freshservice to Confluence for scheduled syncs?

To sync Freshservice with Confluence on a scheduled basis, Albato offers flexible scheduling options for your integrations. Whether you need data synchronization or workflow triggers at specific times, days of the week, or custom intervals, you can achieve this easily using API triggers. Simply configure the “Set Schedule” option to define the desired frequency—hourly, on specific weekdays, on selected days of the month, or through a fully customized schedule. Additionally, Albato provides the Scheduled Trigger, which allows you to activate your scenario according to your personalized timetable. This makes Confluence integration with Freshservice seamless and tailored to your specific needs.

Does Confluence integrate with Freshservice in real time?

Yes, Confluence integrates with Freshservice in real time using Albato's flexible trigger system. This system supports two types of triggers: Webhook Triggers and API Triggers.
Webhook Triggers: These triggers activate your Confluence integration with Freshservice instantly when a specified event occurs in the source application. They enable immediate data transfer and real-time synchronization between your applications.
API Triggers: These triggers poll your system for new events at regular intervals—every 15 minutes, 10 minutes, or as frequently as every minute, depending on your subscription plan. While not instantaneous, they provide near real-time Confluence and Freshservice integration.
You can identify the type of trigger by specific icons during the automation setup process in Albato. This allows you to choose the most suitable method for your Freshservice integration with Confluence, ensuring your workflows operate according to your requirements.

How to connect Confluence to Freshservice?

Setting up an integration between Confluence and Freshservice on Albato is simple and requires no technical skills. Just follow these steps:

Log in to your Albato account. If you don’t have one yet, sign up — it's quick and easy.
Go to the Integrations section and select Confluence and Freshservice from the list of available apps.
Choose triggers and actions. You’ll need to define an event in Confluence (the trigger) that will cause an action in Freshservice, such as sending data or creating an entry.
Map the fields. Use Albato’s data mapping tool to match specific fields between Confluence and Freshservice, ensuring accurate data transfer.

Once the integration is live, data will flow seamlessly between Confluence and Freshservice, automating your workflows and saving you time.

How to connect Confluence to Freshservice to sync historical data?

To sync Confluence with Freshservice and transfer historical data, Albato provides a dedicated Migration Mode. This feature allows you to retrieve and send data from past periods, unlike real-time synchronization, which triggers automation only for new events occurring after setup.
With Migration Mode, you can configure the transfer of data from any desired timeframe—whether for all historical records or through periodic migrations. To check if Migration Mode is available for your Freshservice integration with Confluence, log in to your Albato account, select the trigger event for your app, and look for the Migration Mode icon. If it's not visible or you need further clarification, feel free to contact our customer support team for assistance.

How to connect Freshservice to Confluence for two-way synchronization?

To integrate Freshservice with Confluence for two-way synchronization, Albato uses a system of triggers and actions. You can link Confluence to Freshservice by setting up two separate automations. The first automation sent data from Confluence to Freshservice. For instance, when a record is created or updated in Confluence, the automation ensures the changes are reflected in Freshservice. The second automation works in reverse, updating Confluence when changes occur in Freshservice.
To avoid infinite loops or duplicate updates, apply filters—such as updating only when specific data changes—and use unique record identifiers. This approach ensures seamless Freshservice Confluence integration and keeps your data consistent across both platforms.

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Confluence and Freshservice integration

Trusted by over 110,000 users

How Albato works

How to Connect Confluence to Freshservice

Connect Confluence to Freshservice

Create workflow for Freshservice and Confluence integration

Sync Confluence with Freshservice data

Integrate Confluence with Freshservice now!

Triggers and actions for Freshservice and Confluence integration

Created new section

New Ticket

Update Ticket

Create a page or blog post

Custom API request

Create Ticket

Update Ticket

Make your integration smarter with AI

Start with Confluence and Freshservice integration templates!

Integrate Freshservice with Confluence to harness the power of automation!

Connect Confluence to Freshservice to link essential parts of your business

Never miss a lead or deal again!

Freshservice integration with Confluence

Confluence

Freshservice

Learn how to connect Freshservice to Confluence

Integrating Confluence with other apps

Frequently asked questions about Confluence and Freshservice Integration

Build your integration for free!