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Freshworks (Freshdesk) and Microsoft Dynamics CRM 365 integration

Q: Why is Albato the best alternative to Zapier for integrating Freshworks (Freshdesk) and Microsoft Dynamics CRM 365?

Albato is the best alternative to Zapier because it’s about 30% cheaper, making it perfect for small businesses, startups, and entrepreneurs who want to save money on automation tools. Unlike other automation platforms, Albato has preserved its original no-code approach, so you don’t need any technical skills to set up automations between Freshworks (Freshdesk) and Microsoft Dynamics CRM 365. It’s super easy to use, and you can create powerful workflows without the hassle.What really sets Albato apart is its excellent customer support — you get real people helping you, no matter which plan you’re on. So if you're looking for a more affordable, user-friendly solution for integrating Freshworks (Freshdesk) and Microsoft Dynamics CRM 365, Albato is the way to go!

Build smart, no-code workflows with Freshworks (Freshdesk) and Microsoft Dynamics CRM 365 using triggers, actions, and AI logic—automate any process in minutes.

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Efficient transaction management = lower costs

Move your historical data in just a few clicks

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Super easy platform for automations. It's very easy to use. UX and UI is clean and not confusing as other similar apps.

David K.

Triggers and actions for Microsoft Dynamics CRM 365 and Freshworks (Freshdesk) integration

In Freshworks (Freshdesk) and Microsoft Dynamics CRM 365 integration triggers start workflows when something happens, while actions make changes in response.

Triggers 6

New Contact

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Updated Contact

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A New Entity

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Updating an Entity

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Actions 14

Create a Contact

Actions

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Create a Company

Actions

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Create an Entity

Actions

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Update an Entity

Actions

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What users say about Albato

Great Zapier Alternative. Albato has great potential and offers an incredibly generous deal right now.

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G2 reviews

A good alternative to zapier, make and IFTT. I like the prices they are really cheap compared to the other companies. The support team and the documentation is on point. The UI and the automations possible are what I love most about Albato.

Rida Z.

G2 reviews

Super easy platform for automations. It's very easy to use. UX and UI is clean and not confusing as other similar apps.

David K.

G2 reviews

A tool which is best fit for Automation newbie! The integration of Slack and Calendly has been a game-changer for our team, allowing us to efficiently close more deals.

Keith T.

G2 reviews

How to Connect Freshworks (Freshdesk) to Microsoft Dynamics CRM 365

Create powerful Freshworks (Freshdesk) integration with Microsoft Dynamics CRM 365 in just a few simple steps.

STEP 1

Connect Freshworks (Freshdesk) to Microsoft Dynamics CRM 365

Log in to Albato, select Freshworks (Freshdesk) and Microsoft Dynamics CRM 365, and follow the quick setup steps—no coding required. Integrate Freshworks (Freshdesk) with Microsoft Dynamics CRM 365 with just a few clicks!

STEP 2

Build a workflow for your Freshworks (Freshdesk) and Microsoft Dynamics CRM 365 integration

Define what should happen in one app when something changes in the other. Create a seamless workflow that runs on autopilot.

Trigger

Actions

STEP 3

Map your data

Pick the fields you want to transfer between Freshworks (Freshdesk) and Microsoft Dynamics CRM 365. Customize the data flow to match your process.

Synс data

Launch your integration!

Start your FREE 7-day trial to activate the Freshworks (Freshdesk) + Microsoft Dynamics CRM 365 integration and access all premium features.

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Integrating Freshworks (Freshdesk) with Microsoft Dynamics CRM 365 is seamlessly achievable through Albato, your go-to platform for effortless integration and automation. Albato simplifies the task of connecting diverse applications, enabling users to create automated workflows quickly and without the need for coding expertise. Albato works on a system of triggers and actions: a trigger in one app can initiate an action in another, automating processes that otherwise require manual intervention. A practical example of how Freshworks (Freshdesk) and Microsoft Dynamics CRM 365 integration might work involves customer support and relationship management. When a new "Contact Created" trigger is activated in Freshdesk (trigger), it could be set to automatically "Create an Entity" in Microsoft Dynamics CRM 365 (action). This means every new contact added in Freshdesk, possibly marking a new customer or a new inquiry, is instantly created as an entity in Dynamics CRM, ensuring your sales and support teams have synchronized, up-to-date information across both platforms. This Freshworks (Freshdesk) and Microsoft Dynamics CRM 365 integration via Albato not only saves time but also enhances customer relationship management.

Microsoft Dynamics CRM 365 integration with Freshworks (Freshdesk)

Freshworks (Freshdesk)

Streamline your customer support workflow with Albato by integrating Freshworks (Freshdesk) to connect with over 1,000+ popular applications. This integration, powered by Freshdesk's comprehensive API, enables seamless communication between Freshdesk customer support and essential tools like Microsoft Teams, WhatsApp, Jira Software Cloud, Slack, Salesforce, and Zendesk. Automate tasks such as finding tickets by ID, adding notes, creating tickets, forums, forum topics, categories, companies, and managing contacts. With triggers like "Contact Created," ensure that every customer interaction is captured and addressed efficiently. Enhance your Freshworks CRM and Freshdesk support capabilities, ensuring a superior customer experience through automation and connectivity.

Microsoft Dynamics CRM 365

Enhance CRM automation with Microsoft Dynamics 365 integration via Albato, connecting you to over 1,000+ popular applications. Automate workflows triggered by new or updated entities, and perform actions such as creating, updating, and searching for entities by ID. Integrate with sales tools, marketing platforms, and business intelligence systems to streamline customer relationship management.

Learn how to connect Microsoft Dynamics CRM 365 to Freshworks (Freshdesk)

2 min. read

Freshworks: Automate Business Impact

Freshworks is a Customer Service, IT, and CRM software that's incredibly powerful, yet fast, easy and cost effective.

Frequently asked questions about Freshworks (Freshdesk) and Microsoft Dynamics CRM 365 Integration

Why is Albato the best alternative to Zapier for integrating Freshworks (Freshdesk) and Microsoft Dynamics CRM 365?

Albato is the best alternative to Zapier because it’s about 30% cheaper, making it perfect for small businesses, startups, and entrepreneurs who want to save money on automation tools. Unlike other automation platforms, Albato has preserved its original no-code approach, so you don’t need any technical skills to set up automations between Freshworks (Freshdesk) and Microsoft Dynamics CRM 365. It’s super easy to use, and you can create powerful workflows without the hassle.

What really sets Albato apart is its excellent customer support — you get real people helping you, no matter which plan you’re on. So if you're looking for a more affordable, user-friendly solution for integrating Freshworks (Freshdesk) and Microsoft Dynamics CRM 365, Albato is the way to go!

Does Freshworks (Freshdesk) integrate with Microsoft Dynamics CRM 365 on the free plan?

Yes, you can integrate Freshworks (Freshdesk) with Microsoft Dynamics CRM 365 using Albato's free plan. Upon registration, you receive a 7-day trial with full access to all features, allowing you to set up and test your Microsoft Dynamics CRM 365 and Freshworks (Freshdesk) integration without limitations. After the trial, the free plan provides 100 transactions and up to 5 active automations, enabling you to maintain your Freshworks (Freshdesk) Microsoft Dynamics CRM 365 integration at no cost.

How to connect Microsoft Dynamics CRM 365 to Freshworks (Freshdesk) for scheduled syncs?

To sync Microsoft Dynamics CRM 365 with Freshworks (Freshdesk) on a scheduled basis, Albato offers flexible scheduling options for your integrations. Whether you need data synchronization or workflow triggers at specific times, days of the week, or custom intervals, you can achieve this easily using API triggers. Simply configure the “Set Schedule” option to define the desired frequency—hourly, on specific weekdays, on selected days of the month, or through a fully customized schedule. Additionally, Albato provides the Scheduled Trigger, which allows you to activate your scenario according to your personalized timetable. This makes Freshworks (Freshdesk) integration with Microsoft Dynamics CRM 365 seamless and tailored to your specific needs.

Does Freshworks (Freshdesk) integrate with Microsoft Dynamics CRM 365 in real time?

Yes, Freshworks (Freshdesk) integrates with Microsoft Dynamics CRM 365 in real time using Albato's flexible trigger system. This system supports two types of triggers: Webhook Triggers and API Triggers.
Webhook Triggers: These triggers activate your Freshworks (Freshdesk) integration with Microsoft Dynamics CRM 365 instantly when a specified event occurs in the source application. They enable immediate data transfer and real-time synchronization between your applications.
API Triggers: These triggers poll your system for new events at regular intervals—every 15 minutes, 10 minutes, or as frequently as every minute, depending on your subscription plan. While not instantaneous, they provide near real-time Freshworks (Freshdesk) and Microsoft Dynamics CRM 365 integration.
You can identify the type of trigger by specific icons during the automation setup process in Albato. This allows you to choose the most suitable method for your Microsoft Dynamics CRM 365 integration with Freshworks (Freshdesk), ensuring your workflows operate according to your requirements.

How to connect Freshworks (Freshdesk) to Microsoft Dynamics CRM 365?

Setting up an integration between Freshworks (Freshdesk) and Microsoft Dynamics CRM 365 on Albato is simple and requires no technical skills. Just follow these steps:

Log in to your Albato account. If you don’t have one yet, sign up — it's quick and easy.
Go to the Integrations section and select Freshworks (Freshdesk) and Microsoft Dynamics CRM 365 from the list of available apps.
Choose triggers and actions. You’ll need to define an event in Freshworks (Freshdesk) (the trigger) that will cause an action in Microsoft Dynamics CRM 365, such as sending data or creating an entry.
Map the fields. Use Albato’s data mapping tool to match specific fields between Freshworks (Freshdesk) and Microsoft Dynamics CRM 365, ensuring accurate data transfer.

Once the integration is live, data will flow seamlessly between Freshworks (Freshdesk) and Microsoft Dynamics CRM 365, automating your workflows and saving you time.

How to connect Freshworks (Freshdesk) to Microsoft Dynamics CRM 365 to sync historical data?

To sync Freshworks (Freshdesk) with Microsoft Dynamics CRM 365 and transfer historical data, Albato provides a dedicated Migration Mode. This feature allows you to retrieve and send data from past periods, unlike real-time synchronization, which triggers automation only for new events occurring after setup.
With Migration Mode, you can configure the transfer of data from any desired timeframe—whether for all historical records or through periodic migrations. To check if Migration Mode is available for your Microsoft Dynamics CRM 365 integration with Freshworks (Freshdesk), log in to your Albato account, select the trigger event for your app, and look for the Migration Mode icon. If it's not visible or you need further clarification, feel free to contact our customer support team for assistance.

How to connect Microsoft Dynamics CRM 365 to Freshworks (Freshdesk) for two-way synchronization?

To integrate Microsoft Dynamics CRM 365 with Freshworks (Freshdesk) for two-way synchronization, Albato uses a system of triggers and actions. You can link Freshworks (Freshdesk) to Microsoft Dynamics CRM 365 by setting up two separate automations. The first automation sent data from Freshworks (Freshdesk) to Microsoft Dynamics CRM 365. For instance, when a record is created or updated in Freshworks (Freshdesk), the automation ensures the changes are reflected in Microsoft Dynamics CRM 365. The second automation works in reverse, updating Freshworks (Freshdesk) when changes occur in Microsoft Dynamics CRM 365.
To avoid infinite loops or duplicate updates, apply filters—such as updating only when specific data changes—and use unique record identifiers. This approach ensures seamless Microsoft Dynamics CRM 365 Freshworks (Freshdesk) integration and keeps your data consistent across both platforms.

Build your automation for free!

Get started

Freshworks (Freshdesk) and Microsoft Dynamics CRM 365 integration

Clear pricing with no hidden fees

Efficient transaction management = lower costs

Move your historical data in just a few clicks

Talk to support that actually helps—fast

Trusted by 10,000+ teams around the world

Triggers and actions for Microsoft Dynamics CRM 365 and Freshworks (Freshdesk) integration

New Contact

Updated Contact

A New Entity

Updating an Entity

Create a Contact

Create a Company

Create an Entity

Update an Entity

What users say about Albato

How to Connect Freshworks (Freshdesk) to Microsoft Dynamics CRM 365

Connect Freshworks (Freshdesk) to Microsoft Dynamics CRM 365

Build a workflow for your Freshworks (Freshdesk) and Microsoft Dynamics CRM 365 integration

Map your data

How does the integration with Freshworks (Freshdesk) and Microsoft Dynamics CRM 365 works in Albato?

Microsoft Dynamics CRM 365 integration with Freshworks (Freshdesk)

Freshworks (Freshdesk)

Microsoft Dynamics CRM 365

Learn how to connect Microsoft Dynamics CRM 365 to Freshworks (Freshdesk)

Freshworks: Automate Business Impact

Frequently asked questions about Freshworks (Freshdesk) and Microsoft Dynamics CRM 365 Integration

Why is Albato the best alternative to Zapier for integrating Freshworks (Freshdesk) and Microsoft Dynamics CRM 365?

Does Freshworks (Freshdesk) integrate with Microsoft Dynamics CRM 365 on the free plan?

How to connect Microsoft Dynamics CRM 365 to Freshworks (Freshdesk) for scheduled syncs?

Does Freshworks (Freshdesk) integrate with Microsoft Dynamics CRM 365 in real time?

How to connect Freshworks (Freshdesk) to Microsoft Dynamics CRM 365?

How to connect Freshworks (Freshdesk) to Microsoft Dynamics CRM 365 to sync historical data?

How to connect Microsoft Dynamics CRM 365 to Freshworks (Freshdesk) for two-way synchronization?

Build your automation for free!