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    Freshworks (Freshdesk) Integrations
    Intercom Integrations

    Freshworks (Freshdesk) and Intercom integration

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    How Albato works

    With Albato, you can easily integrate Intercom with Freshworks (Freshdesk) using an intuitive no-code builder. Whether you want to sync Intercom with Freshworks (Freshdesk) or connect Intercom to Freshworks (Freshdesk), our platform makes it simple.

    How to Connect Freshworks (Freshdesk) to Intercom

    Create powerful Freshworks (Freshdesk) integration with Intercom in just a few simple steps.

    STEP 1

    Connect Freshworks (Freshdesk) to Intercom

    To connect Intercom to Freshworks (Freshdesk), log in to Albato, select both apps, and follow the easy setup prompts. Integrate Freshworks (Freshdesk) with Intercom with just a few clicks!

    Freshworks (Freshdesk) {targetApp} integration

    Freshworks (Freshdesk)

    Select a Trigger

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    STEP 2

    Create workflow for Intercom and Freshworks (Freshdesk) integration

    Decide what happens when you sync Freshworks (Freshdesk) with Intercom—set up triggers in one app to automatically initiate actions in the other.

    Freshworks (Freshdesk) {targetApp} integrationArrow

    Trigger

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    Intercom {targetApp} integrationCheck

    Action

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    STEP 3

    Sync Freshworks (Freshdesk) with Intercom data

    Select which data to transfer when you integrate Intercom with Freshworks (Freshdesk)—customize how your apps exchange information.

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    Synс data

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    Synс data

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    Synс data

    Integrate Freshworks (Freshdesk) with Intercom now!

    Start FREE 7-day trial to connect Intercom to Freshworks (Freshdesk) and unlock all premium features!

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    Background

    Triggers and actions for Intercom and Freshworks (Freshdesk) integration

    In Freshworks (Freshdesk) and Intercom integration triggers start workflows when something happens, while actions make changes in response.

    Triggers 12

    Freshworks (Freshdesk) {targetApp} integration

    New Contact

    Triggers

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    Freshworks (Freshdesk) {targetApp} integration

    Updated Contact

    Triggers

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    Intercom {targetApp} integration

    New Lead

    Triggers

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    Intercom {targetApp} integration

    The Lead tag has been added

    Triggers

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    Actions 28

    Freshworks (Freshdesk) {targetApp} integration

    Create a Contact

    Actions

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    Freshworks (Freshdesk) {targetApp} integration

    Find Contact by ID

    Actions

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    Intercom {targetApp} integration

    Find contact

    Actions

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    Intercom {targetApp} integration

    Send a message/email to a contact

    Actions

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    Make your integration smarter with AI

    Enhance your Intercom and Freshworks (Freshdesk) integration using AI. Extract, condense, and transform your data with top AI models such as OpenAI, Claude AI, Jasper AI and more.

    Background

    Start with Freshworks (Freshdesk) and Intercom integration templates!

      Integrate Intercom with Freshworks (Freshdesk) to harness the power of automation!

      With over 800 integrations on Albato including the ability to sync Intercom with Freshworks (Freshdesk), you can streamline your tools into one cohesive system, maximizing your team's productivity.

      Try this integration

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      Connect Freshworks (Freshdesk) to Intercom to link essential parts of your business

      When you connect Freshworks (Freshdesk) to Intercom, you can automate processes for any business size or industry. Here's how different companies integrate Freshworks (Freshdesk) with Intercom using Albato.

    • CheckNew lead submits form
      App Integration
      App Integration
      App Integration
    • CheckCreate New Contact
      App Integration
      App Integration
      App Integration
    • Check сompany size
    • CheckSend a welcome message
      App Integration
      App Integration
      App Integration

      • Never miss a lead or deal again!

      Automate your entire lead journey from the first contact to the closed deal. While competitors lose prospects in routine tasks, your team will stay ahead by handling every lead—even during peak times.

      Intercom integration with Freshworks (Freshdesk)

      Freshworks (Freshdesk) integrations

      Freshworks (Freshdesk)

      Categories

      • Help Desk

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      Intercom

      Categories

      • Live Chat

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      The integration of Slack and Calendly has been a game-changer for our team, allowing us to efficiently close more deals...

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      Learn how to connect Intercom to Freshworks (Freshdesk)

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      Frequently asked questions about Freshworks (Freshdesk) and Intercom Integration

      Why is Albato the best alternative to Zapier for integrating Freshworks (Freshdesk) and Intercom?
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      Albato is the best alternative to Zapier because it’s about 30% cheaper, making it perfect for small businesses, startups, and entrepreneurs who want to save money on automation tools. Unlike other automation platforms, Albato has preserved its original no-code approach, so you don’t need any technical skills to set up automations between Freshworks (Freshdesk) and Intercom. It’s super easy to use, and you can create powerful workflows without the hassle.

      What really sets Albato apart is its excellent customer support — you get real people helping you, no matter which plan you’re on. So if you're looking for a more affordable, user-friendly solution for integrating Freshworks (Freshdesk) and Intercom, Albato is the way to go!
      Does Freshworks (Freshdesk) integrate with Intercom on the free plan?
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      Yes, you can integrate Freshworks (Freshdesk) with Intercom using Albato's free plan. Upon registration, you receive a 7-day trial with full access to all features, allowing you to set up and test your Intercom and Freshworks (Freshdesk) integration without limitations. After the trial, the free plan provides 100 transactions and up to 5 active automations, enabling you to maintain your Freshworks (Freshdesk) Intercom integration at no cost.
      How to connect Intercom to Freshworks (Freshdesk) for scheduled syncs?
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      To sync Intercom with Freshworks (Freshdesk) on a scheduled basis, Albato offers flexible scheduling options for your integrations. Whether you need data synchronization or workflow triggers at specific times, days of the week, or custom intervals, you can achieve this easily using API triggers. Simply configure the “Set Schedule” option to define the desired frequency—hourly, on specific weekdays, on selected days of the month, or through a fully customized schedule. Additionally, Albato provides the Scheduled Trigger, which allows you to activate your scenario according to your personalized timetable. This makes Freshworks (Freshdesk) integration with Intercom seamless and tailored to your specific needs.
      Does Freshworks (Freshdesk) integrate with Intercom in real time?
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      Yes, Freshworks (Freshdesk) integrates with Intercom in real time using Albato's flexible trigger system. This system supports two types of triggers: Webhook Triggers and API Triggers.
      Webhook Triggers: These triggers activate your Freshworks (Freshdesk) integration with Intercom instantly when a specified event occurs in the source application. They enable immediate data transfer and real-time synchronization between your applications.
      API Triggers: These triggers poll your system for new events at regular intervals—every 15 minutes, 10 minutes, or as frequently as every minute, depending on your subscription plan. While not instantaneous, they provide near real-time Freshworks (Freshdesk) and Intercom integration.
      You can identify the type of trigger by specific icons during the automation setup process in Albato. This allows you to choose the most suitable method for your Intercom integration with Freshworks (Freshdesk), ensuring your workflows operate according to your requirements.
      How to connect Freshworks (Freshdesk) to Intercom?
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      Setting up an integration between Freshworks (Freshdesk) and Intercom on Albato is simple and requires no technical skills. Just follow these steps:
      1. Log in to your Albato account. If you don’t have one yet, sign up — it's quick and easy.
      2. Go to the Integrations section and select Freshworks (Freshdesk) and Intercom from the list of available apps.
      3. Choose triggers and actions. You’ll need to define an event in Freshworks (Freshdesk) (the trigger) that will cause an action in Intercom, such as sending data or creating an entry.
      4. Map the fields. Use Albato’s data mapping tool to match specific fields between Freshworks (Freshdesk) and Intercom, ensuring accurate data transfer.
      Once the integration is live, data will flow seamlessly between Freshworks (Freshdesk) and Intercom, automating your workflows and saving you time.
      How to connect Freshworks (Freshdesk) to Intercom to sync historical data?
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      To sync Freshworks (Freshdesk) with Intercom and transfer historical data, Albato provides a dedicated Migration Mode. This feature allows you to retrieve and send data from past periods, unlike real-time synchronization, which triggers automation only for new events occurring after setup.
      With Migration Mode, you can configure the transfer of data from any desired timeframe—whether for all historical records or through periodic migrations. To check if Migration Mode is available for your Intercom integration with Freshworks (Freshdesk), log in to your Albato account, select the trigger event for your app, and look for the Migration Mode icon. If it's not visible or you need further clarification, feel free to contact our customer support team for assistance.
      How to connect Intercom to Freshworks (Freshdesk) for two-way synchronization?
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      To integrate Intercom with Freshworks (Freshdesk) for two-way synchronization, Albato uses a system of triggers and actions. You can link Freshworks (Freshdesk) to Intercom by setting up two separate automations. The first automation sent data from Freshworks (Freshdesk) to Intercom. For instance, when a record is created or updated in Freshworks (Freshdesk), the automation ensures the changes are reflected in Intercom. The second automation works in reverse, updating Freshworks (Freshdesk) when changes occur in Intercom.
      To avoid infinite loops or duplicate updates, apply filters—such as updating only when specific data changes—and use unique record identifiers. This approach ensures seamless Intercom Freshworks (Freshdesk) integration and keeps your data consistent across both platforms.

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