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    Jira Service Management
    UseDesk
    Other • Help Desk

    Jira Service Management and UseDesk integration

    Build smart, no-code workflows with Jira Service Management and UseDesk using triggers, actions, and AI logic—automate any process in minutes.

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    Move your historical data in just a few clicks

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    Super easy platform for automations. It's very easy to use. UX and UI is clean and not confusing as other similar apps.

    David K.

    Triggers and actions for UseDesk and Jira Service Management integration

    In Jira Service Management and UseDesk integration triggers start workflows when something happens, while actions make changes in response.

    Triggers 10

    Jira Service Management integration

    New Requests

    Triggers

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    Jira Service Management integration

    Updated Requests

    Triggers

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    UseDesk integration

    Comment has been added

    Triggers

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    UseDesk integration

    Ticket has been created

    Triggers

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    Actions 11

    Jira Service Management integration

    Create request

    Actions

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    Jira Service Management integration

    Add a comment

    Actions

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    UseDesk integration

    Find a tag

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    UseDesk integration

    Find ticket by ID

    Actions

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    How to Connect Jira Service Management to UseDesk

    Create powerful Jira Service Management integration with UseDesk in just a few simple steps.

    STEP 1

    Connect Jira Service Management to UseDesk

    Log in to Albato, select Jira Service Management and UseDesk, and follow the quick setup steps—no coding required. Integrate Jira Service Management with UseDesk with just a few clicks!

    ShopifyFacebookJira Service Management integrationJira Service Management integrationSlackClickup
    STEP 2

    Build a workflow for your Jira Service Management and UseDesk integration

    Define what should happen in one app when something changes in the other. Create a seamless workflow that runs on autopilot.

    Jira Service Management integrationArrow

    Trigger

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    UseDesk integrationCheck

    Actions

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    STEP 3

    Map your data

    Pick the fields you want to transfer between Jira Service Management and UseDesk. Customize the data flow to match your process.

    Check

    Synс data

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    Synс data

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    Synс data

    Launch your integration!

    Start your FREE 7-day trial to activate the Jira Service Management + UseDesk integration and access all premium features.

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    How does the integration with Jira Service Management and UseDesk works in Albato?

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    UseDesk integration with Jira Service Management

    Jira Service Management integrations

    Jira Service Management

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    Learn how to connect UseDesk to Jira Service Management

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    Frequently asked questions about Jira Service Management and UseDesk Integration

    Why is Albato the best alternative to Zapier for integrating Jira Service Management and UseDesk?

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    Albato is the best alternative to Zapier because it’s about 30% cheaper, making it perfect for small businesses, startups, and entrepreneurs who want to save money on automation tools. Unlike other automation platforms, Albato has preserved its original no-code approach, so you don’t need any technical skills to set up automations between Jira Service Management and UseDesk. It’s super easy to use, and you can create powerful workflows without the hassle.

    What really sets Albato apart is its excellent customer support — you get real people helping you, no matter which plan you’re on. So if you're looking for a more affordable, user-friendly solution for integrating Jira Service Management and UseDesk, Albato is the way to go!

    Does Jira Service Management integrate with UseDesk on the free plan?

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    Yes, you can integrate Jira Service Management with UseDesk using Albato's free plan. Upon registration, you receive a 7-day trial with full access to all features, allowing you to set up and test your UseDesk and Jira Service Management integration without limitations. After the trial, the free plan provides 100 transactions and up to 5 active automations, enabling you to maintain your Jira Service Management UseDesk integration at no cost.

    How to connect UseDesk to Jira Service Management for scheduled syncs?

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    To sync UseDesk with Jira Service Management on a scheduled basis, Albato offers flexible scheduling options for your integrations. Whether you need data synchronization or workflow triggers at specific times, days of the week, or custom intervals, you can achieve this easily using API triggers. Simply configure the “Set Schedule” option to define the desired frequency—hourly, on specific weekdays, on selected days of the month, or through a fully customized schedule. Additionally, Albato provides the Scheduled Trigger, which allows you to activate your scenario according to your personalized timetable. This makes Jira Service Management integration with UseDesk seamless and tailored to your specific needs.

    Does Jira Service Management integrate with UseDesk in real time?

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    Yes, Jira Service Management integrates with UseDesk in real time using Albato's flexible trigger system. This system supports two types of triggers: Webhook Triggers and API Triggers.
    Webhook Triggers: These triggers activate your Jira Service Management integration with UseDesk instantly when a specified event occurs in the source application. They enable immediate data transfer and real-time synchronization between your applications.
    API Triggers: These triggers poll your system for new events at regular intervals—every 15 minutes, 10 minutes, or as frequently as every minute, depending on your subscription plan. While not instantaneous, they provide near real-time Jira Service Management and UseDesk integration.
    You can identify the type of trigger by specific icons during the automation setup process in Albato. This allows you to choose the most suitable method for your UseDesk integration with Jira Service Management, ensuring your workflows operate according to your requirements.

    How to connect Jira Service Management to UseDesk?

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    Setting up an integration between Jira Service Management and UseDesk on Albato is simple and requires no technical skills. Just follow these steps:
    1. Log in to your Albato account. If you don’t have one yet, sign up — it's quick and easy.
    2. Go to the Integrations section and select Jira Service Management and UseDesk from the list of available apps.
    3. Choose triggers and actions. You’ll need to define an event in Jira Service Management (the trigger) that will cause an action in UseDesk, such as sending data or creating an entry.
    4. Map the fields. Use Albato’s data mapping tool to match specific fields between Jira Service Management and UseDesk, ensuring accurate data transfer.
    Once the integration is live, data will flow seamlessly between Jira Service Management and UseDesk, automating your workflows and saving you time.

    How to connect Jira Service Management to UseDesk to sync historical data?

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    To sync Jira Service Management with UseDesk and transfer historical data, Albato provides a dedicated Migration Mode. This feature allows you to retrieve and send data from past periods, unlike real-time synchronization, which triggers automation only for new events occurring after setup.
    With Migration Mode, you can configure the transfer of data from any desired timeframe—whether for all historical records or through periodic migrations. To check if Migration Mode is available for your UseDesk integration with Jira Service Management, log in to your Albato account, select the trigger event for your app, and look for the Migration Mode icon. If it's not visible or you need further clarification, feel free to contact our customer support team for assistance.

    How to connect UseDesk to Jira Service Management for two-way synchronization?

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    To integrate UseDesk with Jira Service Management for two-way synchronization, Albato uses a system of triggers and actions. You can link Jira Service Management to UseDesk by setting up two separate automations. The first automation sent data from Jira Service Management to UseDesk. For instance, when a record is created or updated in Jira Service Management, the automation ensures the changes are reflected in UseDesk. The second automation works in reverse, updating Jira Service Management when changes occur in UseDesk.
    To avoid infinite loops or duplicate updates, apply filters—such as updating only when specific data changes—and use unique record identifiers. This approach ensures seamless UseDesk Jira Service Management integration and keeps your data consistent across both platforms.

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