Sending Facebook orders to Bitrix24

Sending Facebook orders to Bitrix24
3 min. read

In this tutorial you will learn how to create an automation with Facebook and Bitrix24. You will get a Contact and a Deal in Bitrix24 from Facebook Lead Ad. Before creating an automation, connect the apps to Albato.

Connecting Facebook to Albato

Connecting Bitrix24 to Albato

Sign in to Albato. Opent the Automations tab and click the New button.


Step 1

Fill in the fields:

  • From – Facebook;
  • Event – Ad lead;
  • Connection – created earlier;
  • Page and Form – to send the data from.

Step 2

The automation will send the data in real-time mode.


Step 5

  • Where – Bitrix24;
  • Action – New contact;
  • Connection – created earlier.


Now we fill in the fields of the Contact card in Bitrix24:

  • Name — First name parameter from Facebook Ad lead (Step 1);

  • Last name — put a dash as Facebook doesn’t have this parameter;
  • Phone number — parameter from Facebook list.

Example of completed fields:

The next step is to set up the Duplicate Search.

Select «Do not create a new record if a duplicate is found», and the value «Phone». In case of a match with the phone number, the last one will be attached as a new deal to the existing contact, instead of creating a new contact.

In addition to the contact, we will create a Deal.

To do it, click on «+»  and «Action» buttons:


Fill in the fields:

  • Where – Bitrix24;
  • Action – New deal;
  • Connection –created earlier.

Then click the «Select» button and continue to fill in the fields:

  • Name – type in «FB Deal» and add the parameter from Facebook Ad lead (Step 1);

  • Contact ID — select the Contact ID parameter from Bitrix24 (Step 2)

  • Stage and Deal category  — select from the drop-down list:

The last step is to set up duplicate deals processing. For the reason that we receive only new orders, we will create a new deal for the contact every time.

Select «Do not check for duplicates, always create a record» and click the «Save» button.

Our automation is ready, start it now!