Streamline Review Management with Google Maps, Slack and OpenAI Integration

How to automatically send new Google Maps reviews to Slack and generate responses with OpenAI
5 min. read

In today's fast-paced world, staying on top of customer reviews is crucial for businesses. Managing reviews efficiently and responding promptly can significantly enhance your brand's reputation and customer satisfaction. That's where the power of automation comes in.

In this tutorial, we'll guide you through setting up a seamless integration between Google Maps and Slack using Albato. By automating the process, you can receive new reviews directly in your Slack channel, and with the help of ChatGPT, you'll have ready-made responses at your fingertips. Let's dive in!

Automate with Albato

Albato is a revolutionary no-code tool that enables you to streamline your workflow automation. With over 500 app integrations, Albato empowers you to create custom automations tailored to your business needs.

Follow these simple steps to get started

Sign in to your Albato account. Go to the Automation section and click the New button.

The first step is to set up the trigger:

  1. Choose Google Maps
  2. Choose the New review about the organization event
  3. Specify you Google Maps connection.

You can connect your Google Maps account to Albato by following these instructions if you haven't already done so.

GM&S 1.png

Click the Add a trigger button and provide the organization's address and the frequency at which reviews should be uploaded.

The second step is to set up the OpenAI action:

  1. Choose OpenAI
  2. Choose the Create chat completion action
  3. Specify your connection.

You can connect your OpenAI account to Albato by following these instructions if you haven't already done so.

Click the Add an action button.

GM&S 2.png

Set up the model, temperature, and other parameters - this is where you can get creative. Don't forget to assign the role (assistant) and craft the message text, which serves as the prompt. We recommend using the following example: 

GM&S 3 (1).png

The final step is to send the response from OpenAI to the Slack channel.

Specify the Slack channel where you want to receive the notifications. In the text message field, include the variables from OpenAI and Google Maps. Follow our example for reference.

Click the Save button to finalize the setup.

GM&S 4.png

It's time to activate the integration! Start the scenario and see the seamless automation in action.

GM&S 5.png

By integrating Google Maps and Slack using Albato and ChatGPT, you can streamline your review management process and respond to customer feedback promptly. Automating this workflow eliminates the need for manual review monitoring and writing responses from scratch.

We also have a video on our YouTube channel with step-by-step instruction on setting up the automation.

Remember to subscribe to our YouTube channel for more tutorials and stay updated with the latest automation strategies. Start revolutionizing your workflow today with Albato's powerful automation capabilities!

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