How to Set Up SendPulse WhatsApp Chatbot for Automation

How to Set Up SendPulse WhatsApp Chatbot for Seamless Communication
12/21/2021
·
3 min. read

Albato has integrated SendPulse WhatsApp chatbots.

To start using them, first create a connection to Albato.

Connecting WhatsApp to Albato

Open the «Apps» section and click the «Add a connection» button:

2022-08-10_07-27-24.png

then select WhatsApp and click the «Add a connection» button:

next step is to fill in the fields.

Name — create your own name or use «My Account WhatsApp».

API ID and API Secret — find it in your SendPulse account. Open SendPulse account and «Account settings» tab,

then find API tab and copy the keys.

Go back to Albato connection settings and paste the values into the corresponding fields:

click the «Continue» button and the service will show bots that are set in SendPulse.

pub-img-7974-6.png

How to Сreate a WhatsApp Сhatbot tutorial

Welcome templates will also be available for you:

Did’t find new templates in the connection? When the template is created, it is being moderated (from 10 minutes to 3 days) and is not available in the templates. As soon as the status changes from «Under consideration» to «Confirmed», you can update the connection.

Available triggers:

  • New message
    • Message ID/text
    • Date and time of received message
    • Contact ID/tags/name
    • Bot URL/ID/external ID/name
    • Service
    • Webhook name

Available actions:

  • Send message
    • Contact ID
    • Message text
  • Send message by phone (available when the user was online in 24 hours and wrote messages to the bot) 
    • Phone number
    • Message text
  • Send a template message by phone
    • Phone number
  • Send a template message
    • Contact ID 
  • Create contact
    • Phone number
    • Name

Chatbots also support webhooks and API calls

How to create automations

To send a customer WhatsApp message,  first create a «New contact», then select «Send a template message by phone».

Automation-example of Tilda and WA:

pub-img-7974-9.png

pub-img-7974-10.png

pub-img-7974-11.png

Our automation is ready, you can start it.

How to send messages from chatbot funnel

In order to receive message from a certain step of your bot, copy the webhook from WhatsApp connection and paste it in the bot structure.

First, open the Albato «Apps» tab, then select WhatsApp and copy Webhook URL:

pub-img-7974-14.png

Next, go to SendPulse and select the bot. Go to bot structure and insert the webhook in the required chain.

How to chat with a client in CRM

To communicate with a client from a CRM window, for example, Bitrix24, you need to set up two automations.

Automation 1

«WhatsApp: New message» — «Bitrix24: New message in the chat».

Automation 2

Bitrix24: New chat message — WhatsApp: send message.


Related articles

Show more
SendPulse: Marketing automation
SendPulse
1 min. read

SendPulse: Marketing automation

SendPulse is a marketing automation platform that offers triggered emails, chatbots, scheduled SMS, and web push notifications.

Boost your Black Friday results with Albato
Gmail
1 min. read

Boost your Black Friday results with Albato

With Black Friday approaching, it's time to prepare. See how Albato can help you boost your results!

WhatsApp: Automate Your Business Messages
WhatsApp
3 min. read

WhatsApp: Automate Your Business Messages

Before the connection, make sure you have the necessary access permission, Meta Business Manager with WhatsApp accounts and linked phone number, and there are approved templates

How Weeztix Scaled Native Integrations for 300+ Event Organizers with Albato Embedded
6 min. read

How Weeztix Scaled Native Integrations for 300+ Event Organizers with Albato Embedded

By embedding Albato, Weeztix made it way easier to integrate and automate workflows for hundreds of their event organizers.

Best Albato Use Cases for Marketing and Sales Automation
8 min. read

Best Albato Use Cases for Marketing and Sales Automation

In this article, you will learn about the best Albato use cases for marketing and sales automation. Learn how to streamline workflows, boost productivity, and drive growth.

How to Automate Contact Migration from Quickbase to Google Contacts Using Albato
7 min. read

How to Automate Contact Migration from Quickbase to Google Contacts Using Albato

With this setup, not only can you transfer your contact database from Quickbase to Google Contacts in bulk, but you can also keep those records updated in real time.

We’re Celebrating a Big Win!
2 min. read

We’re Celebrating a Big Win!

Explore what’s new in Albato: features, apps, and improvements

How to Automate Blog Creation from Google Sheets Using OpenAI
8 min. read

How to Automate Blog Creation from Google Sheets Using OpenAI

With this Solution, every new row in a designated Google Sheet triggers a series of actions to create SEO-friendly blog content, generate images, and notify your team—without writing a single line of code.

Best Workflow Management Software for Teams 2025
11 min. read

Best Workflow Management Software for Teams 2025

In this article, you will learn the top workflow management tools to boost team efficiency. Compare features, pricing, and find the perfect fit for your team.

Why CRM SMS Integration Matters to Your Business
5 min. read

Why CRM SMS Integration Matters to Your Business

In this article, you will learn why missed follow-ups happen so often, why CRM SMS integration solves the root of the problem, and what steps you can take to put your follow-up process on autopilot.

What Tools To Connect to OpenAI with Albato
3 min. read

What Tools To Connect to OpenAI with Albato

In this article, you will learn what tools you can connect to ChatGPT(Open AI) with Albato to set up automated workflows for different use cases.

Artificial Intelligence Automation for Lead scoring, Sales, Marketing & Content
8 min. read

Artificial Intelligence Automation for Lead scoring, Sales, Marketing & Content

In this article, you will learn how to use AI and AI agents to automate your business processes. Discover top tools, benefits, and implementation strategies in this 2025 guide