How to use Remove tags tool

This tool removes HTML tags, for example:

<div>, <p>, <span>, <br> 

How to use remove tags tool

One case in point: this tool can "clear" the text of an email from tags. Such markup can also come from other systems, e.g. Intercom chat text, etc.

The tool set-up is quite simple: add the tool and specify a parameter containing text for "cleaning".

In our example, we will receive an email from HubSpot and will pass the “HTML message” parameter to the tool:

The result of the tool will be the following:

Part of incoming data with HTML tags.

Cleaned up text:

You can send such “cleaned data” to a note to CRM entities (Intercom correspondence text, etc.).

Use case: Remove HTML tags from support ticket comments

Many help desk systems, including Zoho Desk, store comments and ticket notes in HTML format. When this content is sent to another application, such as Slack, the message may contain HTML tags that make it difficult to read.

For example, a ticket comment may contain:

<p> Hello team,</p>
<p>Please check this issue.</p>
<br>
<strong>Urgent</strong>

Instead of displaying clean text, Slack may show formatting tags or extra markup. The Remove tags tool removes HTML tags and returns plain text that can be used in notifications, messages, or records in other systems.

Example: Sending Zoho Desk comments to Slack

In this example, a new comment is added to a ticket in Zoho Desk. Before sending the comment to Slack, the automation removes all HTML tags from the comment text.

Step 1

Use Zoho Desk: Added comment in the ticket as the trigger. The step provides the comment content, which may contain HTML formatting.

Step 2

Add the Remove tags tool. Map the Content field from the trigger to the tool. The tool automatically removes all HTML tags and returns clean text.

Step 3

Use the result in a Slack notification. When configuring Slack: Send message to a private channel, insert the Text output from the Remove tags tool instead of the original comment content.

Result

Original comment:

<p>New partner note</p>
<p>Please check the ticket and follow up if needed.</p>

After processing with Remove tags:

New partner note
Please check the ticket and follow up if needed.

The Slack notification contains clean, readable text without HTML markup.

Conclusion

The Remove tags tool helps you convert HTML-formatted content into plain text before passing it to other applications. This improves readability, prevents formatting issues, and ensures that notifications, records, and messages contain only the information users need to see.