In this article
The Vivantio platform is a comprehensive IT service management solution chosen by enterprises for its flexibility, reliability, as well as customization and integration capabilities.
Available actions
Actions are what Albato performs when your automation is running, Actions also allow you to transfer data to other apps and systems
- Create Ticket
- Add a Note to a Ticket
- Update Ticket
- Accept the specified Ticket
- Change Ticket Owner
- Change Ticket Priority
- Change Ticket Status
- Change Ticket Category
- Close Ticket
- Create Article
- Update Article
- Create Asset
- Update Asset
- Delete Asset
- Create Client
- Update Client
- Create Caller
- Update Caller
- Delete Caller
Before setting up integrations with Vivantio, connect the app to Albato.
To do this, go to the Apps section and click the Add a connection button.
Select the app and click the Add a connection button.
Come up with a name for your connection or save the default one.
Enter your Platform URL, Username, Password.
Click the Continue button.
Go to your Vivantio account.
Click on the Admin tab → Integrations and API → Downloads.
Copy your URL, Username, Password from the API Credentials section.
Paste the values into the Albato connection fields.
Click the Continue button.
The connection is ready!
