In this article
Chat2Desk is a chat center for sales and support. Provide customer care in WhatsApp Business API, Instagram, Telegram, Facebook Messenger and free Online chat via Chat2Desk.
Available triggers
Triggers are the events that trigger the automation, All triggers run in real time, i,e, data is transferred in the moment the event occurs
- Dialogue closed
- Tag has been added to client
- Tag has been deleted from client
- New client send message
- Client updated
- New chat message
Available actions
Actions are what Albato performs when your automation is running, Actions also allow you to transfer data to other apps and systems
- New client
- Send message
- Find client
- Update client by ID
- Assign tags
- Get web analytics data
How to connect Chat2Desk to Albato
Before setting up integrations with Chat2Desk connect the app to Albato.
To do this, go to the Apps section and click the Add a connection button.
Select the app and click the Add a connection button.
Come up with a name for your connection.
Enter your API key and Data server.
Click the Continue button.
Sign in to your Chat2Desk account, go to the Settings tab -> API.
Click on the Show button, enter your Chat2Desk password and copy the API token.
Enter your API token into the Albato connection field.
Choose your Data sever form the drop-down list.
Click the Continue button.
Now you’re all set!
