# How to connect Vivantio to Albato — Albato Help Center

Source: https://albato.com/wiki/articles/vivantio-scale-your-service

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# How to connect Vivantio to Albato

Last update:  
22/5/2026 · 1 min read

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IN THIS ARTICLE

[The Vivantio platform](https://albato.com/apps/vivantio) is a comprehensive IT service management solution chosen by enterprises for its flexibility, reliability, as well as customization and integration capabilities.

**Available actions**

> Actions are what Albato performs when your automation is running, Actions also allow you to transfer data to other apps and systems

-   Create Ticket
-   Add a Note to a Ticket
-   Update Ticket
-   Accept the specified Ticket
-   Change Ticket Owner
-   Change Ticket Priority
-   Change Ticket Status
-   Change Ticket Category
-   Close Ticket
-   Create Article
-   Update Article
-   Create Asset
-   Update Asset
-   Delete Asset
-   Create Client
-   Update Client
-   Create Caller
-   Update Caller
-   Delete Caller

Before setting up integrations with **Vivantio,** connect the app to Albato.

To do this, go to the **Apps** section and click the **Add a connection** button.

Example.png

Select the app and click the **Add a connection** button.

Frame 1.png

Come up with a name for your connection or save the default one.

Enter your Platform URL, Username, Password.

Click the **Continue** button.

Frame 2.png

Go to your **Vivantio** account.

Click on the Admin tab → Integrations and API → Downloads.

Frame 3.png

Copy your URL, Username, Password from the API Credentials section.

Frame 4.png

Paste the values into the Albato connection fields.

Click the **Continue** button.

The connection is ready!

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