# Why can’t I see my sign-ups and/or rewards? — Albato Help Center

Source: https://albato.com/wiki/articles/sign-ups

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# Why can’t I see my sign-ups and/or rewards?

Last update:  
21/1/2026 · 3 min read

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Our tracking is based on browser cookies, so if your friend/follower used a different browser/device from the visit to subscribe, cleared the cookies, or used incognito mode, the signup might not be tracked.

If you have questions, please contact our support team through the platform chat.

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