# How to integrate WhatsApp messaging for real-time order status updates in Kladana — Albato Help Center

Source: https://albato.com/wiki/articles/kladana-and-whatsapp-enhancing-customer-experience

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# How to integrate WhatsApp messaging for real-time order status updates in Kladana

Last update:  
22/5/2026 · 3 min read

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IN THIS ARTICLE

This tutorial explains how to configure an [integration that sends a WhatsApp message to the customer when their order status changes to **Packed** in Kladana](https://albato.com/connect/kladana-with-whatsapp_business_api). You can customize the status or scenario as needed.

Make sure that both applications are connected to Albato before creating an automation.

[How to connect Kladana.](https://albato.com/blog/publications/kladana-cloud-erp-automation)

[How to connect WhatsApp.](https://albato.com/blog/publications/whats-app-business-api-connection)

### How to create automation

Sign in to your Albato account. Go to the **Automation** section and click the **Create new automation** button.

Example.png

The first step is to set up a trigger.

Kl&Wt.png

> Triggers are events that trigger an automation. All triggers run in real time; that is, data is transferred the moment the event occurs.

-   Choose **Kladana**.
-   Choose the **Order update** event.
-   Specify you **Kladana connection**.

Kl&Wt (1).png

In the next step, the system will offer options to send data. We will upload each order only once, so we will choose **Yes** from the list.

Kl&Wt (2).png

If the counterparty's phone number is in the Kladana order card, you should skip this step. In most cases, this parameter is in the counterpart card, so the next step is to add an action - **Counterparty search** in Kladana:

> Actions are what Albato performs when your automation is running. Actions also allow you to transfer data to other apps and systems.

-   Choose **Kladana**.
-   Choose the **Counterparty search** event.
-   Specify you **Kladana connection**.

Kl&Wt (3).png

To customize the step, fill in only one counterparty ID field from the list of values provided in the Kladana - Order update step.

Kl&Wt (4).png

Now move on to the next step. To do this, select the **+** symbol and then select **Action**.

-   Choose **WhatsApp Business API**
-   Choose the **Send a template message** event.
-   Specify you **WhatsApp Business API**.

In the additional parameters choose the template created in WhatsApp Manager.

Kl&Wt (5).png

Fill in the fields in the **Send a template message** step.

In the **Sender phone ID** field, select the sender's phone number from the WhatsApp drop-down list.

In the **Recipient's phone number** field, fill in the Phone parameters from the Kladana: Counterparty search step.

In the **Template variables** field, specify which data from Kladana to pass to the message template (the number of fields depends on the number of variables in the template).

Click **Save**.

Kl&Wt (6).png

To transfer the list of products from an order, add the [Rows gluing](https://albato.com/blog/publications/rows-gluing-tool) tool to the automation.

In this scenario, we only need to send a message to WhatsApp when the order status is **Packed**, so go back to the automation to set up **Incoming data filtering**.

Kl&Wt (7).png

Go to the Incoming filter settings:

-   Select the **Value** on which the filter will work. In this case it is **Change order - status**.
-   In the **Condition** field choose **Equal**.
-   In the second **Value** field paste the corresponding field. You can find order statuses and their IDs in the Kladana connection.

Kl&Wt (8).png

The filter configuration will look like this:

Kl&Wt (9).png

The automation has been created and is now ready to launch.

Kl&Wt (10).png

Kladana automatically transfers customer data to WhatsApp and sends a message to the customer.

If you have questions about setting up integrations, contact our technical support through the the live chat on our website.

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