How to connect JivoChat to Albato

Last update: 9/26/2023 · 1 min read

---

IN THIS ARTICLE

With the help of JivoChat you can set up integration with almost any CRM system, as well as use events from the system to notify about a new order by email, SMS or Telegram, as well as start an auto-call.

Please note! You should pay for a service package in JivoChat, a free plan does not allow you to use webhooks.

How to connect JivoChat to Albato

Available triggers

Triggers are the events that trigger the automation, All triggers run in real time, i,e, data is transferred in the moment the event occurs

• Chat started
• Chat updated
• Chat finished
• Offline message
• Call event

Available actions

Actions are what Albato performs when your automation is running, Actions also allow you to transfer data to other apps and systems

• Send chat message

Before setting up integrations with JivoChat connect the app to Albato.

To do this, go to the Apps section and click the Add a connection button.

Select the app and click the Add a connection button.

Come up with a name for your connection and click the Continue button.

After reviewing the information, click the Got it button.

Copy the Albato webhook URL.

How to set up webhooks

Sign in to your JivoChat account.

Please note! You should pay for a service package in JivoChat, a free plan does not allow you to use webhooks.

Go to the Manage tab -> Choose the Channel -> Click on the Settings button

Go to the Integration Settings for Developers tab and paste the Albato webhook URL into the Webhooks Endpoint URL field.

See the official JivoChat documentation to learn more about webhooks.

Now you’re all set up.