# How to Connect Jira Service Management to Albato — Albato Help Center

Source: https://albato.com/wiki/articles/how-to-connect-jira-service-management-to-albato

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# How to Connect Jira Service Management to Albato

Last update:  
22/5/2026 · 4 min read

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IN THIS ARTICLE

[Jira Service Management](https://www.atlassian.com/software/jira/service-management) is an ITSM platform designed to streamline support workflows and incident resolution. It offers tools for receiving, tracking, managing, and resolving requests from your clients. Connect Jira with Albato to [integrate](https://albato.com/apps/jira_service_management) it with over 800+ apps, including AI tools like [Grok](https://albato.com/apps/grok) and [Claude](https://albato.com/apps/claude_ai_anthropic). Follow the steps below to set it up.

1.  [Log in](https://albato.com/app/user/auth/login?lang=en) to your Albato account.

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2.  Go to the **Apps** section and click **Add a connection**.

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3.  Search for **Jira Service Management**, select it, and click **Add a connection** again.

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4.  Name your connection and click **Add a connection** again.

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5.  Click on **Grant Albato access**. This will redirect you to Atlassian’s site.

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6.  **Log in** to your Atlassian’s account.

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7.  Then, choose the workspace you want to connect to.

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8.  Finally, click **Accept** to authorize Albato’s integration access.

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Your connection is ready, and you can now create automations with Albato and Jira Service Management. If you have any issues, contact support via the live chat on our website.

## About Jira Service Management

Jira Service Management helps businesses streamline IT and service operations.

With it, you can:

-   Manage hardware, software, and IT infrastructure.
-   Create dashboards tailored to your team’s KPIs and displaying metrics like response times, resolution rates, and open requests.
-   Safely implement changes with customizable approval workflows.
-   Analyze support performance with detailed metrics and reports.

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