# Facebook: Common Questions & Answers — Albato Help Center Source: https://albato.com/wiki/articles/facebook Welcome to Albato Help Search articles # Facebook: Common Questions & Answers Last update: 19/2/2026 · 4 min read * * * IN THIS ARTICLE With Albato’s Facebook integration, you can automatically get leads from lead forms, manage ad campaigns, send audiences to your ad account, and more. Set up triggers for automatic lead processing and use actions to simplify data management. ## Connecting Facebook to Albato If you want to get leads, you'll need to connect a personal Facebook account to Albato. You'll also need admin rights to the page with the lead forms. These rights are needed regardless of the number of ad campaigns in the account. > [How to Connect Facebook](https://albato.com/blog/publications/connecting-facebook-to-albato) ## FAQs ### Why isn’t data coming from Facebook to Albato? Main reasons: - Lack of admin rights to the page with lead forms. - Incorrect Facebook account connected. - The lead form is archived. Lead data is stored on Facebook for 3 months. ### What access rights are needed for Facebook integration? Make sure you have admin rights to the page where the lead form is created. The page must be linked in Business Manager (BM) with the appropriate rights. ### Why do test leads come through but not real ones? This could be due to admin rights to the page or settings in Business Manager. Check that the page with lead forms is linked to BM and that you have all the necessary rights. ### Why don’t test leads show up in Albato? If the automation is set up to work via API, Albato will make a request to Facebook every five minutes. It’s possible those five minutes haven’t passed since you sent the test. ### Why are test lead data incorrect? A test lead from Facebook may contain data like **bkb-test-name**. This is normal for test leads. ### Why don’t campaign names, ad group names, and ad names appear in the request? These data are configured in Business Manager. Check the settings in the advertising account. ### How do I test a Facebook lead form? A detailed guide is available [in our article](https://albato.com/blog/publications/facebook-test-tool). ### Why don’t tests from the form preview come through? Facebook has a limit of one test per form. ## Errors ### Error: Unsupported get request. Object with ID... This error occurs when accessing a non-existent object. Check the access and refresh the pages and forms tab in Albato. If the problem persists, contact support via the online chat on the website. ### Error: Quota exceeded for quota metric Write requests and limit Write requests per minute per user Albato will resend the request in 5 minutes, then in 15 minutes, and so on. If the problem persists, contact support via the online chat on the website. ### Error: Pages Public Content Access requires either app secret proof or an app token Check the rights in Business Manager and grant the necessary permissions to our app. > [More about setting up](https://www.facebook.com/settings?tab=business_tools) ### Why doesn’t the new Facebook lead form show up in Albato? Check the Facebook business integration settings and ensure all necessary pages are marked. Refresh the data in Albato. If the problem persists, contact support via the online chat on the website. ### Why don’t campaign names, ad group names, and ad names appear in the request with a real lead? Check the access rights and settings in Business Manager. Make sure all necessary parameters are set correctly. ## Specific Questions and How-Tos ### How do I create a lead form on Facebook? Use [Facebook’s guide](https://www.facebook.com/business/help/397336587121938). ### How do I download leads from a lead form? Use [this link](https://www.facebook.com/ads/lead_gen/export_csv/?id=*insert%20form%20ID%20here*&type=form&source_type=graph_api) ### If not all parameters come from the form to BM of Elama Elama must grant admin rights from their side in BM to the connected client's Facebook account. ### Will the new form be used in the webhook connection if "All Pages" is selected? Yes, when selecting data from the entire page, leads come from known forms. If a lead comes from a new form, it will automatically appear in the connection. ###Why does FB take 1.5–2 hours to update new forms? This may be due to a delay in data updates on Facebook’s side. ## Additional Resources ### Related articles - [Facebook and Google Sheets: Automate Lead Management](https://albato.com/blog/publications/facebook-and-google-sheets-automate-lead-management) Learn how to automatically transfer new Facebook leads to Google Sheets. - [Facebook Integrations for Marketers](https://albato.com/blog/publications/facebook-integrations-for-marketers) Simple Facebook integrations to streamline marketing workflows. - [Facebook: Streamline Your Group Management](https://albato.com/blog/publications/simplify-facebook-group-management) Automate and simplify Facebook group moderation and management. - [Facebook Lead Ads: What It Is and How to Use It](https://albato.com/blog/publications/facebook-lead-ad) Overview of Facebook Lead Ads, use cases, setup tips, and examples. - [How to Upload Facebook Leads by Date Range](https://albato.com/blog/publications/upload-facebook-leads-by-date) Export Facebook leads for a specific time period. - [Sending Facebook Orders to Bitrix24](https://albato.com/blog/publications/sending-facebook-orders-to-bitrix24) Automatically send Facebook orders to Bitrix24 CRM. - [Facebook Lead Ads Testing Tool](https://albato.com/blog/publications/facebook-test-tool) Test Facebook Lead Ads and make sure data is sent correctly. - [Facebook and Google Sheets Integration](https://albato.com/blog/publications/facebook-lead-ads-and-google-sheets-integrations) Connect Facebook Lead Ads with Google Sheets using Albato. - [Create a Pipedrive Contact and Deal from Facebook Lead Ads](https://albato.com/blog/publications/how-to-create-pipedrive-crm-contact-and-deal-from-facebook-lead-ads) Automatically create contacts and deals in Pipedrive from Facebook leads. 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