# How to Connect Creatio to Albato — Albato Help Center

Source: https://albato.com/wiki/articles/creatio-business-process-automation

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# How to Connect Creatio to Albato

Last update:  
8/7/2026 · 1 min read

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IN THIS ARTICLE

[Creatio](https://albato.com/apps/creatio) is a no-code platform for CRM, workflow automation, and business process management. It helps teams manage customer data, sales, marketing, and service processes in one workspace.

Connect Creatio with Albato to integrate it with 1,000+ apps, including AI tools like [ChatGPT](https://albato.com/apps/openai) or [Grok](https://albato.com/apps/grok), and automate workflows. Follow the steps below to complete the setup via OAuth.

## Step-by-step instructions

### Start in Albato

1.  [Log in](https://albato.com/app/user/auth/login?lang=en) to your Albato account.
    
2.  Go to the **Apps** section and click **Add a connection**.
    

Apps section and Add a connection button

3.  Type **Creatio** in the search field. Then, click **Add a connection**.

Creatio in the Albato app search field

6.  Albato will ask you to enter the data required to create the connection.

Creatio connection fields in Albato

7.  In the **Domain** field, enter the first part of your Creatio CRM domain.

Creatio domain field in Albato

### Create OAuth credentials in Creatio

8.  Then open your Creatio account and go to **Settings** to create OAuth credentials for the Albato connection.
    
9.  In **Settings**, open **OAuth 2.0 integrated applications**. This section stores the apps that can access your Creatio data through OAuth.
    

OAuth 2.0 integrated applications in Creatio

10.  Next, click **New** to create a separate OAuth application for Albato.

New OAuth application button in Creatio

11.  Then select **Server-to-server (client credentials)**. This grant type allows Albato to connect to Creatio without asking a user to log in each time.

Server-to-server client credentials option in Creatio

12.  Enter a clear application name, for example **Albato**, so you can easily identify this integration later.

Application name field in Creatio

13.  Click **Save** to create the OAuth application.
     
14.  After the app is created, copy the **Client ID**. You will need it in Albato to identify the OAuth application.
     

Copy Client ID in Creatio

15.  Return to Albato and paste the **Client ID** into the connection field.

Client ID field in Albato

16.  Then go back to Creatio and copy the **Client Secret**. Keep this value private, because it works like a password for the integration.
     
17.  Return to Albato and paste the **Client Secret** into the connection field.
     
18.  After that, close the **Client Secret** window in Creatio.
     

### Finish the setup

19.  Open the created **Albato** application in the **Server-to-server (client credentials)** list to finish configuring permissions.

Albato OAuth application in Creatio

20.  In the **System user** field, select a user with full administrator rights. Creatio will use this user to define which data Albato can access.

System user selection in Creatio

21.  Click **Save** to apply the system user settings.
     
22.  Finally, return to Albato and click **Continue** to test and save the connection.
     

Continue button in Albato

23.  The Creatio connection is created successfully.

Creatio connection successfully created in Albato

Now you can use Creatio in your Albato automations. If you have any questions, reach out to the support team via the chat.

## About Creatio

Creatio helps companies manage CRM data and automate business workflows without heavy development.

With it, you can:

-   Manage leads, contacts, accounts, and customer interactions.
-   Automate sales, marketing, and service workflows.
-   Configure business processes and approval flows.
-   Connect CRM data with other tools used by your team.

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