# Albato Embedded Pricing Source: https://albato.com/embedded/pricing [Embedded iPaaS for SaaS](https://albato.com/embedded/pricing)[Self-serve for teams & individualsarrow](https://albato.com/pricing) # Pricing plans Transparent and flexible pricing that scales as you grow. Plans can be tailored to your needs, and a 10% discount is available on annual subscriptions. ### Starter ★For teams ≤10 people For growing teams that want to launch embedded integrations quickly. from$3,000/mo Includes - Unlimited API calls - 5M transactions/mo - Embeddable integrations - Dashboard with usage insights - SOC 2 Type 2 & GDPR ### Pro ★Chosen by most SaaS teams For busy teams that want to fully offload integration work and receive white-glove service. from$5,000/mo Everything in Starter, plus - Unlimited transactions/moTooltipYou get unlimited transactions during the first two years of your annual subscription. For the monthly subscription, a Fair Use policy applies. You may exceed your 10,000,000 transaction limit in a given month without additional charges. However, if the limit is consistently and significantly exceeded over several consecutive months, we may initiate a discussion to adjust your billing terms accordingly. - StarsAdvanced AI features (AI agents & MCP) - Advanced UI customization - Custom app development - Full white-labeling - Headless API - Dedicated team - Slack hotline ### Enterprise ★True partnership For enterprise SaaS with advanced security, compliance, and deployment needs. Custom Everything in Pro, plus - Unlimited usage - Self-hosting (private cloud or on-prem) - Priority backlog with custom feature development - RBAC (Workspaces & permissions) - Uptime SLA - Premium support - Data residency - Free PoC ## Compare plans See what's included in each plan to find the right fit for your SaaS. | Usage & Customization | Starter Best for Startups | Best value Pro Best for established SaaS | Enterprise Best for enterprise SaaS | | --- | --- | --- | --- | | Billing modelTooltipMonthly platform fee + usage fee (based on either active users or connectors - your choice). On the Enterprise plan, a platform-fee-only model may apply. | Monthly platform fee + usage feeBased on either active users or connectors — your choice. | Monthly platform fee | CustomNo usage fees. | | API calls per monthTooltipUnlike most competitors, all of your API calls (triggers) are unlimited and 100% free. | Unlimited | Unlimited | Unlimited | | Throttling & webhook/API call bandwidthTooltipUnlike many competitors, Albato does not impose artificial throttling that can degrade performance or cause a poor user experience. Our infrastructure is designed to handle high volumes of webhooks and API calls while maintaining stable, predictable workflow execution at scale. | Unlimited | Unlimited | Unlimited | | Transactions per monthTooltipUnlike an API call, a transaction is counted only when data is successfully modified or delivered through action steps in your automation. Trigger steps are not counted toward your transaction limit (all API calls are free). For monthly subscriptions, a Fair Use Policy applies. You may exceed your 10M transaction limit in a given month without additional charges. However, if the limit is consistently and significantly exceeded over several consecutive months, we may initiate a discussion to adjust your billing terms accordingly. For annual subscriptions, transactions are unlimited during the first two years of your subscription. For self-hosted deployments, transaction usage is unlimited on a perpetual basis. | 5,000,000 | Unlimited | Unlimited | | Active users and connectorsTooltipYou can choose any connectors listed in the Albato app library and enable them for all of your customers. | Unlimited | Unlimited | Unlimited | | App connectionsTooltipYour customers can create unlimited connections (their accounts) to the apps that they integrate. | Unlimited | Unlimited | Unlimited | | Integration templates (Solutions)TooltipYou can create unlimited automation templates (Solutions) with pre-defined steps, triggers, actions, and data points, and surface them to your customers within your integration marketplace. | Unlimited | Unlimited | Unlimited | | API polling frequencyTooltipThe time between API checks for new data. The lower the frequency, the faster your automations capture new data and execute the whole automation flow. | 5 minutes | 1 minute | 1 minute | | UI customizationTooltipCustomize the embedded iFrame to match your product's look and feel. Adjust colors, fonts, styles, layout elements, copy, and apply custom CSS - ensuring the integration experience feels native to your platform. Light customization: light visual adjustments such as background, button, and accent colors to match your UI palette. Medium customization: expanded visual and content customization, including fonts, colors, shapes, spacing, and UI copy. Premium customization: everything in Medium, plus significant UI changes based on your Figma and additional languages in the iFrame. | Basic | Medium | Premium | | Full white labelingTooltipWhite-labeling of your integrations, including the creation of a white-labeled OAuth experience. | Not included | Included | Included | | Enterprise appsTooltipEnterprise apps include MySQL, PostgreSQL, Google BiqQuery, PayPal, WhatsApp Business, Microsoft Teams, Microsoft Office 365, Xero, QuickBooks, NetSuite, Facebook. The list is not limited to these applications and continues to expand. | Not included | Included | Included | | Additional queue handlersTooltipDedicated queue handlers that increase processing capacity and parallel execution of your workflows. This ensures faster execution under high load, reduces latency, and provides greater isolation and reliability for mission-critical integrations. | Not included | Extra fee | Included | Best value Starter Best for Startups Pro Best for established SaaS Enterprise Best for enterprise SaaS Usage & Customization Billing modelTooltipMonthly platform fee + usage fee (based on either active users or connectors - your choice). On the Enterprise plan, a platform-fee-only model may apply. Monthly platform fee + usage fee Monthly platform fee Custom API calls per monthTooltipUnlike most competitors, all of your API calls (triggers) are unlimited and 100% free. Unlimited Unlimited Unlimited Throttling & webhook/API call bandwidthTooltipUnlike many competitors, Albato does not impose artificial throttling that can degrade performance or cause a poor user experience. Our infrastructure is designed to handle high volumes of webhooks and API calls while maintaining stable, predictable workflow execution at scale. Unlimited Unlimited Unlimited Transactions per monthTooltipUnlike an API call, a transaction is counted only when data is successfully modified or delivered through action steps in your automation. Trigger steps are not counted toward your transaction limit (all API calls are free). For monthly subscriptions, a Fair Use Policy applies. You may exceed your 10M transaction limit in a given month without additional charges. However, if the limit is consistently and significantly exceeded over several consecutive months, we may initiate a discussion to adjust your billing terms accordingly. For annual subscriptions, transactions are unlimited during the first two years of your subscription. For self-hosted deployments, transaction usage is unlimited on a perpetual basis. 5,000,000 Unlimited Unlimited Active users and connectorsTooltipYou can choose any connectors listed in the Albato app library and enable them for all of your customers. Unlimited Unlimited Unlimited App connectionsTooltipYour customers can create unlimited connections (their accounts) to the apps that they integrate. Unlimited Unlimited Unlimited Integration templates (Solutions)TooltipYou can create unlimited automation templates (Solutions) with pre-defined steps, triggers, actions, and data points, and surface them to your customers within your integration marketplace. Unlimited Unlimited Unlimited API polling frequencyTooltipThe time between API checks for new data. The lower the frequency, the faster your automations capture new data and execute the whole automation flow. 5 minutes 1 minute 1 minute UI customizationTooltipCustomize the embedded iFrame to match your product's look and feel. Adjust colors, fonts, styles, layout elements, copy, and apply custom CSS - ensuring the integration experience feels native to your platform. Light customization: light visual adjustments such as background, button, and accent colors to match your UI palette. Medium customization: expanded visual and content customization, including fonts, colors, shapes, spacing, and UI copy. Premium customization: everything in Medium, plus significant UI changes based on your Figma and additional languages in the iFrame. Basic Medium Premium Full white labelingTooltipWhite-labeling of your integrations, including the creation of a white-labeled OAuth experience. Not included Included Included Enterprise appsTooltipEnterprise apps include MySQL, PostgreSQL, Google BiqQuery, PayPal, WhatsApp Business, Microsoft Teams, Microsoft Office 365, Xero, QuickBooks, NetSuite, Facebook. The list is not limited to these applications and continues to expand. Not included Included Included Additional queue handlersTooltipDedicated queue handlers that increase processing capacity and parallel execution of your workflows. This ensures faster execution under high load, reduces latency, and provides greater isolation and reliability for mission-critical integrations. Not included Extra fee Included | Platform features | Starter Best for Startups | Pro Best for established SaaS | Enterprise Best for enterprise SaaS | | --- | --- | --- | --- | | Embeddable integrationsTooltipEmbed Albato integrations directly into your product using a highly customizable, plug-and-play iFrame. Match your UI by adjusting fonts, colors, copy, layout, UX flow, and other visual elements. | Included | Included | Included | | Headless APITooltipOur infrastructure, your UI. Albato provides an API-first integration layer for SaaS products, allowing you to build and fully control your own integration UI while we execute workflows via API and secure OAuth connections. | Not included | Included | Included | | Universal MCP for your AI agentsTooltipOne unified MCP layer that connects your AI agents to 1,000+ apps through a single standardized interface, reducing engineering overhead while enabling scalable, production-ready AI execution. | Not included | Included | Included | | AI Copilot (beta)TooltipA chat-based automation builder embedded directly into your product. Users describe what they want to automate in plain English, and the Copilot generates the full integration workflow. | Not included | Included | Included | | Teams functionality (Workspaces)TooltipBuilt-in team management with role-based access control (RBAC), granular permissions, and dedicated workspaces. Define who can create, edit, launch, or manage integrations and maintain full governance and visibility. | Not included | Not included | Included | | Embedded workflow builderTooltipA highly visual, embedded canvas builder that lets your users design integrations with branching logic and advanced automation capabilities. | Included | Included | Included | | Integration templates (Solutions)TooltipPrebuilt, ready-to-use integration templates covering your customers' common use cases and workflows. | Included | Included | Included | | AI connectorsTooltipYour users get access to powerful AI workflows using the latest LLMs from OpenAI, Grok, Claude, Germini, Perplexity, Jasper, and more. | Not included | Included | Included | | Dashboard with usage insightsTooltipA full-fledged admin portal with detailed usage insights by users, apps, triggers, and actions, plus a real-time health rate across all integrations. | Included | Included | Included | | Monetization HubTooltipCreate multiple user plans with different transaction limits and app access, enabling clear packaging and monetization by customer tier. | Included | Included | Included | | Managed authenticationTooltipConnect to any external app on behalf of your customers. Albato handles any authentication type, securely stores credentials, and provides a seamless auth experience ready to be embedded into your UI. | Included | Included | Included | | Custom webhooksTooltipAlbato sets up and configures custom webhooks for your integrations. Custom webhooks may be crucial if you want to integrate with an app that does not have an API. | Included | Included | Included | | Real-time notificationsTooltipSet automated alerts for integration errors and transaction limits for all your end users, and receive them in real time via email or directly on your Slack channel. | Included | Included | Included | | Staging environmentTooltipA dedicated, isolated environment for testing and validating your integration solutions before deploying them to production. Albato staging can be directly synced to your sandbox. | Not included | Included | Included | Starter Best for Startups Pro Best for established SaaS Enterprise Best for enterprise SaaS Platform features Embeddable integrationsTooltipEmbed Albato integrations directly into your product using a highly customizable, plug-and-play iFrame. Match your UI by adjusting fonts, colors, copy, layout, UX flow, and other visual elements. Included Included Included Headless APITooltipOur infrastructure, your UI. Albato provides an API-first integration layer for SaaS products, allowing you to build and fully control your own integration UI while we execute workflows via API and secure OAuth connections. Not included Included Included Universal MCP for your AI agentsTooltipOne unified MCP layer that connects your AI agents to 1,000+ apps through a single standardized interface, reducing engineering overhead while enabling scalable, production-ready AI execution. Not included Included Included AI Copilot (beta)TooltipA chat-based automation builder embedded directly into your product. Users describe what they want to automate in plain English, and the Copilot generates the full integration workflow. Not included Included Included Teams functionality (Workspaces)TooltipBuilt-in team management with role-based access control (RBAC), granular permissions, and dedicated workspaces. Define who can create, edit, launch, or manage integrations and maintain full governance and visibility. Not included Not included Included Embedded workflow builderTooltipA highly visual, embedded canvas builder that lets your users design integrations with branching logic and advanced automation capabilities. Included Included Included Integration templates (Solutions)TooltipPrebuilt, ready-to-use integration templates covering your customers' common use cases and workflows. Included Included Included AI connectorsTooltipYour users get access to powerful AI workflows using the latest LLMs from OpenAI, Grok, Claude, Germini, Perplexity, Jasper, and more. Not included Included Included Dashboard with usage insightsTooltipA full-fledged admin portal with detailed usage insights by users, apps, triggers, and actions, plus a real-time health rate across all integrations. Included Included Included Monetization HubTooltipCreate multiple user plans with different transaction limits and app access, enabling clear packaging and monetization by customer tier. Included Included Included Managed authenticationTooltipConnect to any external app on behalf of your customers. Albato handles any authentication type, securely stores credentials, and provides a seamless auth experience ready to be embedded into your UI. Included Included Included Custom webhooksTooltipAlbato sets up and configures custom webhooks for your integrations. Custom webhooks may be crucial if you want to integrate with an app that does not have an API. Included Included Included Real-time notificationsTooltipSet automated alerts for integration errors and transaction limits for all your end users, and receive them in real time via email or directly on your Slack channel. Included Included Included Staging environmentTooltipA dedicated, isolated environment for testing and validating your integration solutions before deploying them to production. Albato staging can be directly synced to your sandbox. Not included Included Included | Dedicated service & development | Starter Best for Startups | Pro Best for established SaaS | Enterprise Best for enterprise SaaS | | --- | --- | --- | --- | | Custom connectors/mo self-serviceTooltipYou can leverage our no-code app integrator to build out any number of custom apps on your own. | Unlimited | Unlimited | Unlimited | | Custom connectors/mo built by AlbatoTooltipYou can request any connector outside of our existing app library. As long as it has accessible endpoints, Albato engineers will research its API, then build, test, and ship a new custom integration. | Not included | 2 | Custom | | New featuresTooltipWe constantly enhance connector functionality by adding new triggers, actions, automation templates, and other features based on your plan. | Not included | Standard | Premium | | Dedicated project teamTooltipYou get a dedicated solution consultant, CSM, and integration engineer who act as an extension of your team to help you build, test, and enhance integrations. | Ongoing (Basic) | Ongoing (Medium) | Ongoing (Premium) | | Slack hotlineTooltipChat with our team instantly via Slack. On the Enterprise plan, we can also communicate through your preferred tool (for example, MS Teams). | Not included | Included | Included | | Monetization & promotion strategyTooltipAlbato helps you design and implement a monetization and promotion strategy for your integrations, including tiering, transaction limits, and upsell opportunities. | Not included | Included | Included | | Premium integration enablementTooltipUnder Pro and Enterprise plans, Albato can communicate directly with third-party vendors to obtain API docs, sandbox credentials, and development access where technically feasible. | Not included | Included | Included | | Dedicated tech supportTooltipWe offer a two-tiered support model. First line (Enterprise): we assist your users directly. Second line (all plans): we collaborate with your internal team via a dedicated portal. | Not included | Second line | First or second line - your choice | | Support first response timeTooltipSupport is provided Monday-Friday for Starter and Pro plans. Higher tiers include faster response times across all severity levels and stronger SLA options. | Up to 1 business day | Up to 8 hours | Up to 2 hours | | Onboarding and implementationTooltipYou get guided onboarding and implementation. Our team helps set up, implement, and thoroughly test integrations and iFrame before release. | Guided | Guided | White-glove | | API monitoring and updatesTooltipWe monitor API changes and deprecations, troubleshoot issues, and update third-party APIs to keep your integrations reliable. | Included | Included | Included | Starter Best for Startups Pro Best for established SaaS Enterprise Best for enterprise SaaS Dedicated service & development Custom connectors/mo self-serviceTooltipYou can leverage our no-code app integrator to build out any number of custom apps on your own. Unlimited Unlimited Unlimited Custom connectors/mo built by AlbatoTooltipYou can request any connector outside of our existing app library. As long as it has accessible endpoints, Albato engineers will research its API, then build, test, and ship a new custom integration. Not included 2 Custom New featuresTooltipWe constantly enhance connector functionality by adding new triggers, actions, automation templates, and other features based on your plan. Not included Standard Premium Dedicated project teamTooltipYou get a dedicated solution consultant, CSM, and integration engineer who act as an extension of your team to help you build, test, and enhance integrations. Ongoing (Basic) Ongoing (Medium) Ongoing (Premium) Slack hotlineTooltipChat with our team instantly via Slack. On the Enterprise plan, we can also communicate through your preferred tool (for example, MS Teams). Not included Included Included Monetization & promotion strategyTooltipAlbato helps you design and implement a monetization and promotion strategy for your integrations, including tiering, transaction limits, and upsell opportunities. Not included Included Included Premium integration enablementTooltipUnder Pro and Enterprise plans, Albato can communicate directly with third-party vendors to obtain API docs, sandbox credentials, and development access where technically feasible. Not included Included Included Dedicated tech supportTooltipWe offer a two-tiered support model. First line (Enterprise): we assist your users directly. Second line (all plans): we collaborate with your internal team via a dedicated portal. Not included Second line First or second line - your choice Support first response timeTooltipSupport is provided Monday-Friday for Starter and Pro plans. Higher tiers include faster response times across all severity levels and stronger SLA options. Up to 1 business day Up to 8 hours Up to 2 hours Onboarding and implementationTooltipYou get guided onboarding and implementation. Our team helps set up, implement, and thoroughly test integrations and iFrame before release. Guided Guided White-glove API monitoring and updatesTooltipWe monitor API changes and deprecations, troubleshoot issues, and update third-party APIs to keep your integrations reliable. Included Included Included | Security & Compliance | Starter Best for Startups | Pro Best for established SaaS | Enterprise Best for enterprise SaaS | | --- | --- | --- | --- | | SOC 2 Type 2 certificationTooltipAlbato is SOC 2 Type 2 certified, meaning our controls for data protection, availability, and confidentiality are independently audited every year. | Included | Included | Included | | GDPR complianceTooltipAlbato complies with GDPR requirements, ensuring lawful data processing, strong data protection measures, and support for data subject rights. | Included | Included | Included | | Single sign-on (SSO)TooltipAlbato can establish an SSO connection to your SaaS API, allowing your customers to run integrations and workflows without separate authentication. | Included | Included | Included | | Managed private cloudTooltipAlbato can deploy your instance to a private AWS cloud for enhanced security and performance and manage it end-to-end. | Extra fee | Extra fee | Included | | Data residencyTooltipData residency allows Albato to keep customer data within a specific geographic region. By default, data is hosted in the US, with EU, UK, or Canada available on request. | Not included | Not included | Included | | Self-hostingTooltipAlbato can deploy embedded iPaaS in your own infrastructure while continuing to deliver regular updates, enhancements, and fixes. | Not included | Not included | Included | | Uptime SLATooltipAlbato guarantees platform availability under a defined SLA with uptime measured monthly. Higher tiers may include enhanced commitments and service credits. | Not included | Not included | Included | | Custom DPAsTooltipAlbato can sign a custom Data Processing Agreement tailored to your legal and compliance requirements. | Not included | Not included | Included | | Procurement supportTooltipAlbato supports your procurement process with security questionnaires, compliance documentation, vendor assessments, and formal RFP responses. | Not included | Not included | Included | Starter Best for Startups Pro Best for established SaaS Enterprise Best for enterprise SaaS Security & Compliance SOC 2 Type 2 certificationTooltipAlbato is SOC 2 Type 2 certified, meaning our controls for data protection, availability, and confidentiality are independently audited every year. Included Included Included GDPR complianceTooltipAlbato complies with GDPR requirements, ensuring lawful data processing, strong data protection measures, and support for data subject rights. Included Included Included Single sign-on (SSO)TooltipAlbato can establish an SSO connection to your SaaS API, allowing your customers to run integrations and workflows without separate authentication. Included Included Included Managed private cloudTooltipAlbato can deploy your instance to a private AWS cloud for enhanced security and performance and manage it end-to-end. Extra fee Extra fee Included Data residencyTooltipData residency allows Albato to keep customer data within a specific geographic region. By default, data is hosted in the US, with EU, UK, or Canada available on request. Not included Not included Included Self-hostingTooltipAlbato can deploy embedded iPaaS in your own infrastructure while continuing to deliver regular updates, enhancements, and fixes. Not included Not included Included Uptime SLATooltipAlbato guarantees platform availability under a defined SLA with uptime measured monthly. Higher tiers may include enhanced commitments and service credits. Not included Not included Included Custom DPAsTooltipAlbato can sign a custom Data Processing Agreement tailored to your legal and compliance requirements. Not included Not included Included Procurement supportTooltipAlbato supports your procurement process with security questionnaires, compliance documentation, vendor assessments, and formal RFP responses. Not included Not included Included background ## Pricing FAQ ### What are transactions? collapsed Transactions are **completed actions in your integrations** where Albato successfully creates, transforms, or updates data—like adding contacts, updating deals, routing tickets, or sending messages. For example, if your integration creates a deal in Salesforce, that counts as one transaction. But don’t worry: **we don’t charge for API listening**. All API calls (triggers) are completely free. ### What are connectors? collapsed A connector enables two-way data exchange between your SaaS and a third-party app (e.g., Salesforce, Slack, or OpenAI). You can choose from our library of **1,000+ prebuilt connectors** or request **custom ones** built by our engineers. ### What if I want a connector you don’t currently have in your library? collapsed No worries! Starting with the Pro plan and up, you will have a dedicated integration engineer building custom apps for you each month. Just keep in mind that we can only integrate apps with an accessible API or webhooks and well-documented specifications. ### What’s included in full white-labeling? collapsed Albato ensures a fully branded, seamless integration experience within your SaaS—down to the finest detail. Here’s what full white-labeling includes: - **Custom UI & Brand Styling:** Your colors, fonts, and copy. No trace of Albato. - **White-Labeled OAuth Pages:** When users connect third-party tools (e.g. HubSpot, Gmail), the auth page shows your company name and logo, not Albato’s. - **SSO Integration:** Albato handles authentication to your API behind the scenes, securely linking user sessions with their existing credentials to eliminate extra logins. ### How are active users counted and billed? collapsed **An active user** is one of your customers who has **run at least one Albato integration with at least one transaction** during the calendar month. It’s also worth noting: - If multiple employees at the same company use any of your integrations, it still counts as **one active user**. - If a customer connects to multiple systems (e.g., HubSpot, Slack, and QuickBooks), they still count as **one active user**. Albato reevaluates **active users each calendar month**. So, if a customer used integrations in January and March but not in February, you would only be billed for that customer in January and March. ### Can I get a free PoC of Albato Embedded? collapsed Absolutely. We’ll run a free PoC if you are aiming to land on **Pro or Enterprise plans**. A PoC usually lasts **2–4 weeks**, but it can be slightly extended depending on your use case. We only take on **up to 5 free PoCs each quarter**, so reserve your spot now! ### What’s included in your PoC offering? collapsed We’ll help you build a few **real-world integration scenarios** and **validate end-to-end data flows**. During the PoC, you can experience what it’s like to work with our platform and team. By the end of the PoC, you will have a clear picture of **how Albato’s integrations will look & feel for your customers**—and how quickly we can act on your requests. Most of our PoCs lead to long-term partnerships, with prospects often praising the smooth and enjoyable experience. ### How does your pricing work in a nutshell? collapsed Albato offers flexible pricing based on either active users or connectors—never both—plus a fixed monthly platform fee. You can choose the model that best fits your business: - **Per-User Pricing:** Ideal if you want to offer unlimited integrations to your users and align costs with your pricing plans. - **Per-Connector Pricing:** Great for platforms with a large user base but only a few required integrations. Both models include: - Unlimited users, apps, automations (flows), and templates - Unlimited API calls - Full white-labeling (Pro plan and up) - Guided setup and onboarding - Access to 1,000+ prebuilt apps - API updates and maintenance Custom pricing is available for scale-ups and enterprise SaaS. ### What gives your pricing an edge over competitors’? collapsed Our pricing is designed to scale with your business—without breaking your budget. Here’s why our pricing stands out: - **Fully Managed Service:** We don’t just give you tools—we **manage** your connectors from A to Z, monitor APIs, and handle updates, even on the Starter plan. This gives you peace of mind and minimizes lift for your team. - **Transparent and Flexible:** Choose between **per-connector** or **per-user** pricing to match your business model. - **Lower Entry Point:** Plans start at **$3,000/month**, making us significantly more affordable than competitors like Workato or Paragon (often $50K–$80K+ per year). - **Custom App Development:** Need a niche app for your customer? We’ll build **2-3 custom integrations per month** (on Pro or Custom plans) at no extra charge. - **Free API Calls (Triggers):** Albato includes **unlimited free API usage** for incoming webhooks and triggers. There’s no extra cost for polling or real-time sync—unlike most competitors **who charge for every trigger hit**. - **Unlimited usage:** With the Pro plan, you get truly unlimited usage — unlimited users, connectors, workflows, connections, API calls, and transactions, subject to our Fair Use Policy. ### How does your pricing stay predictable as we grow? collapsed For high-volume customers, we can offer volume-based discounts and capped pricing at certain usage tiers, so per-user or per-transaction costs stay nearly flat as you scale. ### Do you charge for API calls? collapsed No, you get unlimited free API requests (triggers) across all your integrations and users. Unlike many competitors who charge you for every API call, we only count successfully completed actions (transactions) toward your monthly limit. Moreover, we offer one of the lowest transaction rates in the iPaaS market—we don’t profit from usage; our goal is simply to break even on AWS costs. ### Some iPaaS offer “unlimited transactions”—how does that work? collapsed Indeed, some vendors advertise “unlimited transactions” but quietly cap **how many workflows can run at once** (execution concurrency). That means heavy delays and poor customer experience when demand spikes. At Albato, **we never throttle your integrations or cap the number of workflows** (automations) your customers can run. We scale concurrency automatically based on your actual load, ensuring your customers can always enjoy **true real-time data sync.** Plus, we offer one of the lowest rates for transaction overages—exactly what we pay to AWS. **We don’t profit from transactions**; our goal is simply to break even. Additionally, on the Pro plan and above, you benefit from **a transparent “fair use” policy** that lets you exceed your transaction limit without extra charges. It’s also worth noting that some vendors hide scaling costs behind soft or vague limits. If your usage exceeds a certain threshold, your next invoice might come **with a steep jump in charges**. We avoid shady business practices and are fully transparent about every component of our pricing from day one. We value integrity, protect our reputation, and always aim to build a lasting, trust-based partnership with our customers. ### What if I go over my monthly transaction limit? collapsed **Starter Plan:** You can either pay for transaction overages as you go, or purchase a heavily discounted transaction bundle ranging from 500,000 to 5,000,000 extra transactions. **Pro and Enterprise Plans:** A “fair use” policy applies. While the technical limit is 5 million transactions per month, we never auto-charge you for exceeding it. If you consistently go over your limit (e.g., for two consecutive months or more), we’ll reach out to review and adjust your pricing together. In short: no surprise auto-charges, just clear communication and advance notice—so it’s always transparent and friendly for your business. ### What level of support can I expect? collapsed Albato’s support SLAs offer response times based on subscription tier and issue severity, with standard support available **Monday to Friday from 9:00 AM to 6:00 PM EST**. For Enterprise clients, extended support hours—including weekends and holidays—are available. Critical issues that impair customer experience are typically **resolved the same day**, while most other issues are addressed within 2–3 days. Unlike competitors such as Workato, which may take up to 7 days to respond, **Albato typically replies within 1 hour**—even for Starter clients—ensuring faster, more reliable support.